Guest Services Guide

Description

Position Information

Location: Brush Creek Ranch

Summary:

Who We Are

At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.

Responsibilities:

What You’ll Do

• Welcome guests upon arrival, including airport pickups, luggage handling, and property orientation.
• Provide transportation between ranch activities, dining venues, and off-site experiences.
• Create exceptional first and last impressions through warm, personalized guest interactions.
• Assist Activities Guides with daily programming and gain exposure to a variety of ranch experiences.
• Lead select introductory or support-level activities as training progresses.
• Maintain the cleanliness and readiness of vehicles and guest-facing spaces.
• Support daily ranch operations including setup, transitions, and guest assistance.
• Uphold all safety standards, including responsible driving and adherence to activity protocols.
  
  

What You’ll Bring

• Positive, outgoing personality with a passion for guest service and the outdoors.
• Strong communication skills and ability to build meaningful guest connections.
• Minimum of 5 years of licensed driving experience.
• Interest in outdoor recreation and willingness to learn guiding skills.
• Flexible, reliable, and team-oriented mindset.
• Ability to work a seasonal schedule from early May through October.
• First Aid/CPR certification or willingness to obtain upon hire.
  
  

Other information:

What You Can Look Forward To

• Day 1 medical, dental, and vision insurance for seasonal and full-time associates.
• Vacation and Paid Time Off (PTO) with rollover for full-time associates.
• Unlimited referral bonus opportunities.
• 401(k) with company match after 1 month.
• Subsidized employee housing available on the ranch.
• Three meals per day provided at no cost.
• Engaging team activities that foster a positive work environment.
• Access to hiking, mountain biking, and fishing on neighboring national forest land.
• Discounts on hotel stays, dining, and travel experiences.
• Growth opportunities across a luxury ranch and hospitality network.
  
  

At Brush Creek Ranch, we are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.