What are the responsibilities and job description for the Front Desk Agent position at White Lodging?
Description
Position Information
Location: The Shepherd Hotel
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.
Responsibilities:
What You’ll Do
What You Can Look Forward To
Position Information
Location: The Shepherd Hotel
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.
Responsibilities:
What You’ll Do
- Provide the highest quality of service to guests, anticipating and exceeding their expectations.
- Check guests in and out efficiently and in a friendly manner.
- Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
- Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
- Assist in maintaining the cleanliness of the lobby and entrance.
- Ensure security and confidentiality of all guest and hotel information.
- Effectively respond to and resolve guest concerns or complaints.
- Perform other duties as assigned.
- Strong communication skills.
- A passion for customer service.
- The ability to be flexible and adapt to any situation.
- A desire to work as part of the front desk team.
- An outgoing personality with a positive attitude.
- Previous hospitality experience is helpful but not required.
- Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.
What You Can Look Forward To
- Medical, Dental, and Vision insurance (starting Day 1)
- Life Insurance and Disability Insurance
- Paid Parental Leave
- DailyPay option
- Employee Assistance Program (EAP)
- 401(k) with company match
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development and tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities for growth