What are the responsibilities and job description for the Front Desk Agent position at White Lodging?
Description
Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities:
What You'll Do
Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities:
What You'll Do
- A Night Audit will assist guests efficiently, courteously, and professionally in all front desk related functions
- Provide excellent guest service
- Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
- Consistently follow all credit, cash-handling, and accounting procedures
- Run various audits and reports and record all revenues and statistics accurately
- Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
- Maintain privacy and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Respond to emergency situations
- Perform other duties as assigned
- A Night Audit will have a passion for customer service
- Ability to work independently while supporting hotel operations
- Strong attention to detail and organization skills
- Previous hospitality experience is preferred, but not required
- A willingness to work nights, weekends, and holidays as necessary
- The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time
- DailyPay option
- Day 1 Medical, Dental and Vision insurance
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Hostcare Resources healthcare concierge
- Leadership development
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities