What are the responsibilities and job description for the Front Desk Manager position at White Lodging Services Corporation?
Description
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front — someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift. If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more career mobility and advancement opportunities than a single-property employer ever could. With multiple hotel properties in each market, your next promotion is always within reach.
Responsibilities:
What You'll Do
- Lead all daily shift operations of the hotel Front Office department — managing front desk workflow, guest service standards, and team performance across every shift
- Provide hands-on leadership, associate training, and shift flow management — coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service
- Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing front office team
- Serve as a guest service ambassador for the hotel — modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint
- Perform hands-on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling
What You'll Bring
- Prior hotel front office leadership or supervisory experience — preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferred
- A genuine passion for guest service and a positive, solutions-oriented attitude — you set the tone for your team and your guests on every shift
- A proven commitment to developing and coaching hotel front desk associates — you create the environment your team needs to thrive, grow, and build long-term hospitality careers
- Strong creative problem-solving skills with the ability to execute operational strategies and consistently deliver results in a fast-paced hotel front office environment
- Familiarity with hotel property management systems (PMS) and front office operations software — experience with brand-specific systems a plus
Other information:
What You Can Look Forward To
- Benefits — starting day 1
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid parental leave
- DailyPay — get paid when you need it
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off (PTO) with rollover
- Complimentary wellness tools
- Unlimited employee referral bonuses
- Advanced scheduling with easy shift swapping via our app
- Leadership development & tuition reimbursement
- Discounts on hotel rooms, dining, and travel
- Growth opportunities across multiple hotel properties in your market
White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.