What are the responsibilities and job description for the Phone Attendant position at White Lodging - JW Marriott Austin?
Summary:
Responsibilities
What You'll Do
What You'll Bring
Other Information
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You'll Do
- The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
- Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
- Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
- Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
- Perform other duties as assigned.
What You'll Bring
- The phone attendant will have an outgoing and social personality.
- Excellent communication and listening skills.
- A passion for service with a positive, can-do attitude.
- A team-player mindset.
- Ability to adapt to any situation.
- Ability to lift, carry or otherwise move up to 10 lbs.
Other Information
DailyPay option
- Day 1 Medical, Dental and Vision insurance
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Hostcare Resources healthcare concierge
- Leadership development
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Location Code: 2558