What are the responsibilities and job description for the Lead Server - Dean's Steakhouse position at White Lodging - JW Marriott Austin?
Summary:
COMPETENCIES
SKILLS
EDUCATION/EXPERIENCE
WORKING CONDITIONS
FULL TIME BENEFIT OVERVIEW
Enjoy advanced scheduling and the flexibility to swap or pick up shifts easily using our app-perfect for achieving better balance while pursuing your passion in the food and beverage industry!
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
Provide high quality service to all guests
- Know and live the mission and the White Lodging/brand basics.
- Complete all necessary set up, side work and closing duties as assigned
- Check restaurant before, after and during shift for cleanliness and remove any debris
- Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
- Know any daily features and specials the restaurant is offering
- Use suggestive selling and up sell items to increase the check average of the restaurant
- Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct.
- Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.
- Check guest satisfaction with food quality within two bites
- Make sure check is presented correctly, free from errors and in a timely manner.
- To follow and comply with all WL cash handling policies and end of shift paperwork
- To follow all WL policies of work procedures and attendance
- Learn and maintain all information regarding the hotel and engage in pre-shift
- Promote teamwork and friendly safe work environment
- Any other reasonable duties required
- Follow all WL standards of uniform
- Know all the bar products on offer to the guest
- To make conversation with guests and create a personal connection
Other Information
COMPETENCIES
- Outgoing, sociable and personal
- Eye for detail
- Excellent oral and hearing skills
- Passion for service
- Positive can do attitude
SKILLS
- Can handle high volume and work under pressure
- Multitasking.
- Reliability
- Customer service skills
- Organized
- Teamwork
- Flexible work schedule
EDUCATION/EXPERIENCE
- Previous restaurant or bar experience preferred but not essential
- Previous customer service role preferred not essential
WORKING CONDITIONS
- Must be able to stand and move at fast pace for long periods of time
- Must be able to work long hours when business needs require
FULL TIME BENEFIT OVERVIEW
- Medical, Dental, and Vision
- Life Insurance
- Employee Assistance Program (EAP)
- 401(k)
- Vacation and Paid Time Off (PTO)
- Tuition Reimbursement
- Complimentary and Discounted Rooms
Location Code: 2558
