What are the responsibilities and job description for the Front Desk Administrator: City Self Storage position at White Label Storage?
Job Title: Front Office Administrator (1099 Contractor)
Department: Operations
Reports To: Site Manager
Summary:
The Onsite Customer Service Administrator will be the first point of contact for tenants and prospective customers. This role is responsible for providing friendly, professional support in person and over the phone, handling tenant accounts, and ensuring an excellent customer experience.
Essential Duties & Responsibilities
- Greet customers and answer phones in a courteous, professional manner.
- Provide outstanding service by promptly handling inquiries, concerns, and tenant needs.
- Lease available rental spaces through effective communication, follow-ups, and property tours.
- Process tenant payments, generate invoices, balances, and receipts using tenant management software.
- Assist with account management, including documentation of tenant notes.
- Support marketing efforts by sharing information about promotions or services.
- Minimize tenant delinquencies through calls, emails, and reminders in accordance with company standards.
- Maintain basic office housekeeping (clean and organized reception and high-touch areas).
- Prepare and submit accurate daily deposits.
Qualifications
- Exemplary customer service skills.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks with attention to detail.
- Prior experience in customer service, retail sales, or administrative roles preferred.
- High school diploma required; some post-secondary education preferred.
Work Hours
- Part-time, on-site. Typical schedule follows normal business operating hours between 9am-6pm. Up to 20 hours per week based on customer flow.
Work Environment:
Work is performed both indoors and outdoors, with varying noise levels and potential exposure to hazards (e.g., chemicals, power tools).
Compensation:
This position is a 1099 contractor role; compensation will be discussed and agreed upon prior to engagement.
Acceptance & Understanding:
As a contractor, you are expected to adhere to all company policies and procedures while representing the company. By signing below, you acknowledge that you have read and understand this job description.
Job Type: Part-time
Pay: $25.00 per hour
Work Location: In person
Salary : $25
