(Richmond) RN Triage Specialist

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

White House Clinics employees enjoy a competitive wage and robust benefit package including:

• Employer Paid Health, Life & Disability Insurance
• 4 Weeks of PTO
• 8 Paid Holidays
• 401K Retirement Plan with up to 4% Employer Match
• And More!

Many employees work alternative work schedules which allow them a day off during the week (i.e. four 10 hour work days).

At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care. Join us today!

PRIMARY FUNCTION
Triage Nurses are member of a primary care team responsible for facilitating communications between patients calling into the office and the care team. The Triage Nurse will utilize both assessment and technical skills to ensure patient needs are met, questions answered, and care team communications are delivered. The Triage Nurse acts as a liaison on behalf of our patients to provide high quality healthcare.

PRINCIPLE DUTIES

• Act as the intermediary between patients calling into the health center and the care team.
  • Relay patient messages to providers, request plan of action for patient care, and relay direction from care team to patient.
  • Serve as primary point of contact for patient lab results and other instruction from the care teams to patients.
  • Provide education to patients regarding lab results, clarification of provider instruction (within scope of license), and answer general medical questions.
  • Assist with pre-authorizations for medications and assist providers with prescription requests.
• Work within scope to triage patient medical concerns, schedule medical visits when appropriate, provide basic care and education to patients, and direct patients to higher level of care as needed.
• Maintain accurate and thorough patient records.
  • Record vital statistics and other pertinent patient data as needed.
  • Document every patient contact in electronic health record.
• Ensure all patient calls are answered, messages are returned, and all contact is documented within required timeframes.
• Assist Patient Access team members with in-person triage and assessment of walk-in patients. Work with providers to determine care plan for patient.
• Complete other duties within the scope of practices as assigned by the provider and/or supervisor.
• Provide superior customer service to all patients, external customers and partners, and co-workers. Serve as an ambassador of White House Clinics in all conversations and interactions with these parties.

ACCOUNTABILITY
Reports to the Triage Manager, and ultimately to the Director of Clinical Support Services.

SUPERVISION
None.

TYPICAL WORKING CONDITIONS
Medical office environment with frequent contact with staff and the public. Exposed to blood, toxic or caustic chemicals. Exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. Position may involve dealing with angry or upset people. Work may be stressful at times.

TRAVEL REQUIREMENTS
Regular travel is not a requirement for this position. Employee may be asked to provide coverage at another clinic, on occasion.

WORK HOURS
37.5 hours per week, subject to wage and hour laws. Occasional overtime may be required.

SALARY
Starting at $23.00 per hour, based on experience.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.

JOB REQUIREMENTS
Minimum Education: Completion of an accredited Registered Nursing program.
Minimum Experience: No experience required, however preference will be given to candidates with previous medical office or medical triage experience. Preference also given to candidates fluent in Spanish.
Required License: Current Registered Nursing License issued by the Kentucky Board of Nursing (RN); American Heart Association Basic Life Support Certification.

Qualifications
Successful applicants will be mature and well organized with pleasant personality and speaking voice. Knowledge of medical office procedures, basic computer skills, and patient flow in a primary care setting is preferred. Position requires skills in verbal and written communication, multi-tasking as well as proficiency in time management and organizational skills. Employee is responsible for maintaining requirements of certification and providing evidence of this to the organization as requested.