What are the responsibilities and job description for the (Lancaster) Health Information Associate position at WHITE HOUSE CLINICS?
At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.
White House Clinics employees enjoy a competitive wage and robust benefit package including:
- Employer Paid Health, Life & Disability Insurance
- 4 Weeks of PTO
- Retirement Plan with up to 4% Employer Match
- 8 Paid Holidays
- And More!
Many employees work alternative work schedules which allow them a day off during the week.
At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.
PRIMARY FUNCTION
The Health Information Management (HIM) department is looking to hire an energetic and flexible staff member to join the hardworking team players already in the HIM department. The Health Information Associate works to provide medical information to the health care team, vital to providing quality patient care. This employee will assist with Care Coordinator duties like reporting and organizing patient data to highlight care gaps, Health Information Associate duties including the retrieval, distribution, scanning and posting of medical records and reports, and Referral Coordinator duties consisting of scheduling all outside specialty and diagnostic appointments ordered by medical providers.
The Health Information Management (HIM) department is looking to hire an energetic and flexible staff member to join the hardworking team players already in the HIM department. The Health Information Associate works to provide medical information to the health care team, vital to providing quality patient care. This employee will assist with Care Coordinator duties like reporting and organizing patient data to highlight care gaps, Health Information Associate duties including the retrieval, distribution, scanning and posting of medical records and reports, and Referral Coordinator duties consisting of scheduling all outside specialty and diagnostic appointments ordered by medical providers.
PRINCIPLE DUTIES
Health Information Associate
Health Information Associate
- Distribute the daily records and reports to the appropriate providers within the clinic.
- Scan all health care records and reports from outside facilities.
- Post scanned documents into the appropriate categories within the correct patient’s electronic health record.
- Abstract and enter data into the electronic health records.
- Obtain immunization records, hospital records, and records as requested.
- Complete all Release of Information requests for outside entities and requests for electronic records within determined organizational timelines.
- Complete other duties or in other departments as instructed by supervisor.
Referral Coordinator
- Receive and accept tasks in inbox from providers.
- Obtain preauthorization from insurance companies, if necessary.
- Schedule specialty or diagnostic referrals with outside practices or hospitals per organizational guidelines.
- Fax orders and necessary medical records to the facility receiving the referral.
- Document required referral appointment information in the electronic health record referral template.
- Schedule STAT referrals within 24 hours of the time of the order.
- Notify patient of scheduled referral appointment date(s), time(s), and location(s).
- Follow up with orders that are faxed to external facilities to obtain an appointment date.
- Maintain referral and diagnostic log by contacting offices to identify patient compliance and request records from appointment be sent to our office.
- Ensure Diagnostic and Specialty referral logs are updated and maintained in accordance with organizational policies and protocols.
Care Coordinator Primary Duties
- Responsible for the comprehensive and accurate completion of the Care Coordinator Worksheets related to the proactive office encounter model of care.
- Prior to a patient’s medical appointment, the Care Coordinator will:
- Print a list of each day’s appointments for all assigned providers.
- Add all appropriate Care Guidelines to the patient’s electronic health record.
- Using data mining and abstraction, accurately identify which health measures have been appropriately completed.
- Identify which health measures are outstanding and necessitate completion on the Care Coordinator Worksheet based on guidelines set forth organizationally.
- Provide the Care Coordinator Worksheet to the medical care team prior to the day’s visit.
- Actively participate in medical care team huddles prior to the day’s appointments.
ACCOUNTABILITY
Accountable to the Health Information Management Service Line Manager. Occasionally, the employee may be directly accountable to the Chief Operating Officer for duties associated with special programs or assignments.
Accountable to the Health Information Management Service Line Manager. Occasionally, the employee may be directly accountable to the Chief Operating Officer for duties associated with special programs or assignments.
SUPERVISION
None.
None.
TYPICAL WORKING CONDITIONS
Work is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Work may be stressful at times.
Work is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Work may be stressful at times.
TRAVEL REQUIREMENTS
Regular travel is not a requirement for this position. Employees may be requested to provide coverage for another clinic on occasion.
Regular travel is not a requirement for this position. Employees may be requested to provide coverage for another clinic on occasion.
WORK HOURS
37.5 hours per week, subject to wage and labor laws. Occasional overtime may be possible.
37.5 hours per week, subject to wage and labor laws. Occasional overtime may be possible.
SALARY
$15.04 - 23.68 per hour, based on experience.
$15.04 - 23.68 per hour, based on experience.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.
JOB REQUIREMENTS
Minimum Education: High School Diploma or GED.
Minimum Experience: Experience working in a health care facility and/or working with underserved populations preferred.
Required License: None.
Minimum Education: High School Diploma or GED.
Minimum Experience: Experience working in a health care facility and/or working with underserved populations preferred.
Required License: None.
Qualifications
Successful applicants will be mature and well organized with pleasant personality and speaking voice. A professional and friendly demeanor should be used when contacting patients and other medical offices in the community. Candidates should have knowledge of HIPAA regulations relating to PHI and release of PHI as well as working knowledge of computer basics including Microsoft Excel and Word programs. Candidate should possess ability to effectively communicate with a variety of colleagues. Successful applicants will have strong organization skills, attention to detail, ability to multitask, and meet deadlines.
Successful applicants will be mature and well organized with pleasant personality and speaking voice. A professional and friendly demeanor should be used when contacting patients and other medical offices in the community. Candidates should have knowledge of HIPAA regulations relating to PHI and release of PHI as well as working knowledge of computer basics including Microsoft Excel and Word programs. Candidate should possess ability to effectively communicate with a variety of colleagues. Successful applicants will have strong organization skills, attention to detail, ability to multitask, and meet deadlines.
Salary : $15 - $24