What are the responsibilities and job description for the Support Associate position at White House Black Market?
About Us
Built on the foundation of fashion’s most iconic color contrast – White Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.
About The Role
As a Support Associate, your role places you both in the back of the house and on the sales floor. You manage inventory processes that keep the customer experience running smoothly—processing shipments, moving products from the stockroom, and ensuring everything is where it needs to be. You're proactive, pay close attention to detail, and keep the team informed about inventory needs. You also uphold brand standards and contribute to a positive team culture.
The impact you can have
In This Role, You'll Have The Opportunity To
Location:
Store 3354-Premium Outlets Orlando-WHBM-Orlando, FL 32819
Position Type
Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.
Built on the foundation of fashion’s most iconic color contrast – White Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.
About The Role
As a Support Associate, your role places you both in the back of the house and on the sales floor. You manage inventory processes that keep the customer experience running smoothly—processing shipments, moving products from the stockroom, and ensuring everything is where it needs to be. You're proactive, pay close attention to detail, and keep the team informed about inventory needs. You also uphold brand standards and contribute to a positive team culture.
The impact you can have
In This Role, You'll Have The Opportunity To
- Manage inventory processes: properly intake, store, and ticket merchandise for smooth replenishment on the sales floor.
- Ensure the stockroom is neatly organized and easy to navigate.
- Ensure new products are merchandised and represented on the sales floor in a timely manner.
- Effectively execute product restocking and price changes.
- Maintain a visually inspiring store environment that reflects brand standards.
- Assist store leaders with executing visual directives, including updating floor sets, window changes, visual presentations, and signage placements.
- Deliver a customer-focused experience that reflects our culture of hospitality.
- Contribute to a positive work environment by embracing teamwork and collaboration.
- Passion for our brand, fashion, and empowering confidence.
- Must be at least 18 years old.
- Flexible availability — including nights, weekends, and holidays.
- Team player mindset with a high level of ownership and initiative.
- Ability to quickly learn new processes and tools.
- Strong organizational skills.
- Commitment to regular attendance to ensure adequate coverage.
- Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.
- Optional medical, dental, and vision insurance
- 401(k) plan
- Merchandise discounts plus eligibility for discounts at our sister brands
- Professional development and opportunities for advancement across our brands
- Community impact through our philanthropic partnerships
Location:
Store 3354-Premium Outlets Orlando-WHBM-Orlando, FL 32819
Position Type
Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.