What are the responsibilities and job description for the HVAC Front Office Ninja position at White Goods Services, Inc.?
Summary
As a Front Office Ninja you will wear several hats of Dispatcher, CSR, and Administration Assistant. You will be essential in delivering outstanding client support and ensuring customer satisfaction coordinating HVAC installation jobs, service calls, and maintenance recurring services. Reporting to the Office Manager, your core skills in communication and phone etiquette will enable you to effectively assist customers with their inquiries and support field technicians to acquire parts and materials. Additionally, you will apply and purchase city permits, register equipment with manufacturer, file warranty claims, and stock supplies in warehouse. Join our team to contribute to a positive customer experience and earn incentive bonuses too.
Responsibilities
- Provide exceptional customer support by addressing inquiries and resolving issues promptly.
- Utilize effective communication skills to assist clients via phone and email.
- Perform data entry tasks accurately and efficiently, ensuring all customer information is up-to-date.
- Manage dispatching of services and coordinate with relevant departments as needed.
- Acquire city permits, Register equipment, File warranty claims, Stock supplies in warehouse.
- Employ computer skills, including proficiency in Microsoft Office and QuickBooks, to streamline operations.
- Maintain a professional demeanor and phone etiquette while interacting with customers.
Required Qualifications
-Communication Skills
-Computer Skills
-Customer Focused
-Dispatching/Scheduling
-Service Agreement Management
-Service Titan CRM
-Use of QuickBooks Desktop
-Data Entry
White Goods Services, Inc. is an expert at delivering the best possible HVAC service, installation, and maintenance in the Virginia Beach area. You can count on us to always find the right solution for your home or business, no matter what kind of air conditioning or heating issue you are dealing with. We’ve been in the heating and cooling business since 1996, and have earned a reputation for doing the job right the first time.
Salary : $40,000 - $75,000