What are the responsibilities and job description for the Doorman/Bell Captain position at WHITE ELEPHANT RESORTS MANAGEMENT LLC?
Join our White Elephant Aspen Team, part of White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen.
White Elephant Aspen is seeking a polished, professional, and proactive Full-Time Doorman/Bell Captain to lead the guest arrival experience and oversee bell/door operations at our luxury boutique hotel in the heart of Aspen.
As the first and last point of contact for our guests, you’ll be essential in setting the tone for a five-star stay—from welcoming arrivals with warmth and professionalism to coordinating flawless departures.
Key Responsibilities:
- Greet all guests upon arrival and assist with luggage, transportation, and directions
- Supervise and support bell staff and valet team during your shift
- Ensure seamless coordination with Front Desk, Concierge, and Housekeeping
- Anticipate guest needs, offer local recommendations, and elevate the arrival/departure experience
- Maintain hotel entrance appearance, guest flow, and safety protocols
- Support guests in Aspen-specific needs: ski storage, high-altitude awareness, and seasonal services
Qualifications:
- Prior experience in luxury hospitality, preferably in bell/door or valet operations
- Strong leadership, communication, and guest service skills
- Knowledge of Aspen’s layout, local services, and seasonal events
- Ability to lift luggage (up to 50 lbs) and work in winter/summer outdoor conditions
- Comfortable working in a fast-paced, high-touch guest environment
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, we are proud to offer a supportive and rewarding environment across all of our premier properties, including White Elephant Nantucket, The Wauwinet, Jared Coffin House, The Cottages atthe Nantucket Boat Basin, Nantucket Boat basin, White Elephant Palm Beach and opening soon White Elephant Aspen.
White Elephant Resorts offers competitive salary and bonus, health, dental, and vision insurance, 401(k) with employer contributions, paid vacation, wellness reimbursement, and exclusive employee discounts across dining, retail, and hotels.
Be part of a team that delivers award-winning service in one of the most breathtaking destinations in the world. We offer a collaborative work culture, career development opportunities, and the chance to make a lasting impact on every guest’s stay.
Salary : $22