What are the responsibilities and job description for the Cashier/Sales Associate position at White Duck Market?
Customer Service Team Member — Duck Lake Market (Whitehall, MI)
About Us:
Duck Lake Market is a friendly, locally owned neighborhood store that serves our Whitehall and Duck Lake community with a mix of groceries, drinks, snacks, and everyday essentials. We take pride in offering great service, clean surroundings, and a welcoming atmosphere for both locals and summer visitors.
Job Summary:
We’re looking for someone reliable, people‑friendly, and detail‑oriented to join our team as a Cashier / Customer Service team member. You’ll be the face of our market—greeting customers, ringing up purchases accurately, keeping shelves stocked, and helping with general store upkeep. This position is ideal for someone who enjoys staying busy, likes talking with people, and takes pride in a job well done.
Main Responsibilities:
- Operate the cash register and handle all customer transactions accurately and efficiently.
- Greet every customer with a positive attitude and friendly tone.
- Restock shelves, coolers, and displays throughout your shift.
- Keep checkout areas, aisles, and counter surfaces clean and organized.
- Check product dates and rotate stock to ensure freshness.
- Handle phone calls, customer questions, and basic store information.
- Follow opening/closing checklists and store policies.
- Work as a team with other employees to keep the market running smoothly.
- Occasionally assist with deliveries, inventory counts, and light cleaning tasks.
What We’re Looking For:
- Friendly, respectful, and dependable personality who shows up on time.
- Comfortable handling cash and learning register operations.
- Able to lift up to 30 lbs, stand for long periods, and move around the store easily.
- Takes initiative—if you see something that needs doing, you do it.
- Good communication and teamwork skills.
- Previous retail, grocery, or customer‑service experience is a plus.
Schedule and Availability:
We’re open seven days a week, so shifts may include mornings, afternoons, evenings, weekends, and some holidays—flexibility is appreciated. Part‑time or full‑time roles are available depending on business needs and your availability.
Useful Skills to Have:
- Proficiency in POS systems and cash handling procedures
- Previous supervising or leadership experience in retail or grocery store environments is a plus
- Ability to perform retail math accurately for transactions and inventory counts
- Strong communication skills, including bilingual abilities preferred for serving diverse customer bases
- Experience in product demos, upselling techniques, and merchandising strategies
- Knowledge of grocery store operations and retail sales best practices
- Excellent customer service skills with a friendly, approachable demeanor
- Basic math skills for handling cash transactions and balancing registers effectively
- Familiarity with phone etiquette for professional communication in customer interactions
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Whitehall, MI 49461 (Required)
Work Location: In person
Salary : $15