What are the responsibilities and job description for the Intake Specialist position at White Deer Run - Allenwood?
Overview
Pay Rate: Starting at $15/Hr.
Schedule: 2pm - 10pm or 3pm - 11pm
Join Our Amazing Team at White Deer Run Allenwood!
Are you passionate about helping women overcome addiction and mental health challenges? White Deer Run Allenwood is seeking a dedicated Intake Specialist to provide compassionate care and support for lasting recovery.
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.
About White Deer Run
With seven treatment centers across Pennsylvania, White Deer Run provides a full continuum of care for individuals impacted by substance use and co-occurring mental health disorders. Our mission is to treat each person as an individual, offering tailored treatment plans and the skills needed to live a fulfilling, addiction-free life.
We value:
- Clinical Excellence
- Integrity
- Compassion
- Teamwork
- Respect for Individual Needs
Responsibilities
ESSENTIAL FUNCTIONS:• Liaise with client/family of potential admissions to address any questions, concerns, etc.• Coordinate facility tours with clients and families who are potential admissions.• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.• Orients client to the facility/milieu.• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.• May discuss client’s financial responsibility and take payment as applicable.• Provides exceptional customer service in line with Acadia Healthcare standards.
Qualifications
STANDARD EXPECTATIONS:• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.• Develops constructive and cooperative working relationships with others and maintains them overtime.• Encourages and builds mutual trust, respect and cooperation among team members.Page 2 of 4Intake Specialist (Specialty) 07/10/2023• Maintains regular and predictable attendance.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:• High-school diploma, GED, or equivalent.• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.
LICENSES/DESIGNATIONS/CERTIFICATIONS:• De-escalation training, CPR and/or First-Aid certification as required by facility
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHMKT
#LI-ALLE