What are the responsibilities and job description for the Credit Associate position at White Cap?
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for the routine maintenance of accounts receivable calculations and records, including cash receipts, claims, overdue invoices, interest charges, refunds, and related items. Maintains vendor compliance and acceptable customer service levels.
Major Tasks, Responsibilities, and Key Accountabilities
- Performs all phases of credit application processing within established standards, including checking credit as requested for applications and pending orders. Reviews and approves or declines credit applications that fall within established standards.
- Computes and records interest charges, refunds, and similar items. Prepares account statements.
- Performs basic data entry and general data research within department systems in order to update and maintain account information. Verifies data entry of account information in multiple systems.
- Coordinates and follows up with service centers regarding missing collect on delivery (COD) checks. Records and distributes COD checks to customers.
- Researches unapplied payments and notifies customers, records responses, and processes refund/application requests.
- Tracks and researches short payments from customers to determine the need for rebilling or balance write offs. Supports customer requests for special billing services.
- Analyzes exceptions. Reviews correspondence for follow-ups on unresolved items to appropriate departments.
- Maintains vendor compliance and acceptable customer service levels and performs other clerical functions necessary to support the accounts receivable department.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications
- Accounts receivable experience
- Customer service experience
- Collections B2B (In Construction Industry )
- Knowledge of lien waivers
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Functional Area Finance
Recruiter Bickerton, Andrew
Req ID WCJR-012204
