What are the responsibilities and job description for the Receptionist (PRN) position at White Acres Wellness & Rehabiltiation?
Objective
Provide administrative support to ensure efficient operation of the Facility. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time-sensitive material.
Principal Responsibilities
Provide administrative support to ensure efficient operation of the Facility. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time-sensitive material.
Principal Responsibilities
- Meets and greets all new patients to the facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry, and activities.
- Resolves customer requests, questions, and complaints; provides information to improve customer service.
- Serves as liaison between patients and other departments.
- Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
- Identifies, researches, and resolves customer concerns; reports trends to Quality Assurance Committee, and follows up on customer inquiries not immediately resolved
- Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
- High school diploma preferred.
- Proficiency with Microsoft Office: Word and Excel
- Presents a professional image through appearance, behavior, and speech.