What are the responsibilities and job description for the Client Services Specialist position at WHITBECKBEGLIS PLLC?
Description
Client Services Specialist
WhitbeckBeglis, PLLC has an immediate opening for a Client Services Specialist to join our team at our Virginia Beach, Virginia office. This role is responsible for managing front desk operations, handling incoming communications, scheduling appointments, and providing administrative support to attorneys and paralegals. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities:
- Serve as the first point of contact by managing front desk operations and greeting clients professionally
- Answer and direct incoming phone calls with professionalism and efficiency
- Schedule appointments and manage attorney calendars
- Provide administrative support to attorneys and paralegals as needed
- Process payments accurately and in a timely manner
- Maintain office supplies and coordinate restocking as needed
- Maintain workflow activities and assist team members where needed
- Collaborate with legal staff to ensure smooth day-to-day operations
- Deliver excellent customer service, particularly when assisting clients in sensitive situations
Requirements
Qualifications:
- High school diploma or general education degree (GED) required; 1-3 months of related experience or equivalent combination of education and experience preferred
- Proficiency in Microsoft Office (Word, Excel, and Outlook)
- Strong administrative and organizational skills
- Excellent phone etiquette and communication skills
- High level of attention to detail
- Ability to multitask and work independently
- Positive, outgoing demeanor with a professional presence
- Ability to perform effectively in a fast-paced, high-pressure environment
- Interest in the legal profession and a strong desire to help others
- Bi-Lingual English/Spanish Strongly Preferred
Physical Demands: The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear
- Frequently required to walk; occasionally required to stand, stoop, kneel, crouch, or crawl
- Must be able to frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds
- Specific vision abilities include close and distance vision
Benefits:
- Comprehensive benefits package (medical, dental, vision, life, short-term and long-term disability)
- 401(k) plan
- 14 days of accrued paid time off annually
- 12 paid holidays per year
WhitbeckBeglis, PLLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.