Site Manager

What You’ll Do Lead & Develop the Team As the senior on-site leader, you will: -Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members -Build and reinforce a positive, growth minded culture grounded in company values(Based on the expectation to build a positive, growth minded culture) -Conduct ongoing development conversations and ensure readiness of future leaders -Ensure all staff follow safety, customer service, and operational standards consistently Deliver an Exceptional Customer Experience -Champion a welcoming, service-oriented environment where every customer feels valued -Resolve escalated concerns and coach the team on best-in-class customer engagement -Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers Oversee Site Operations & Equipment Performance -Own all daily operational workflow and ensure efficiency, accuracy, and safety -Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support -Ensure the site consistently meets company standards for quality, cleanliness, and throughput -Analyze operational metrics and implement improvements to increase performance and reduce downtime Drive Sales, Profitability & Business Results -Set and manage site-level sales, membership, labor, and operational targets -Lead sales initiatives, promotions, and team‑wide upselling behaviors -Monitor KPIs and adjust staffing, processes, or workflow to achieve results -Manage site expenses, inventory, and cost controls Ensure Safety, Compliance & Brand Standards -Enforce all health, safety, and environmental protocols -Ensure adherence to company policies, operating procedures, and quality standards -Address risks, incidents, or equipment failures promptly and effectively -Conduct regular audits and site inspections to ensure consistency and compliance Qualifications Required -Strong customer service mindset and excellent communication skills -Demonstrated leadership, teambuilding, and performance management abilities -Ability to operate effectively in a fast paced, hands-on outdoor environment -Strong problem-solving and decision-making skills -Reliable, self-motivated, organized, and capable of independently running all aspects of site operations(Expanded from reliability and eagerness to learn) -Flexible schedule, including weekends and holidays -Ability to stand for long periods and perform light physical tasks Preferred (but not required!) -Previous site management or multi‑team leadership experience -Experience in retail, service, hospitality, or other customer facing roles -Mechanical aptitude for overseeing equipment checks and maintenance -Experience with sales-driven environments or membership programs

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.