What are the responsibilities and job description for the Market Training Manager position at Whistle Express Car Wash?
Company Description
Whistle Express Car Wash operates locations across 16 states, including Alabama, Arkansas, Texas, and Virginia, providing customers with exceptional car care services. Known for its customer-centric approach, Whistle offers an array of premium features such as an Unlimited Fast Pass Membership Program, complimentary towels, vacuums, and mat washing stations to ensure an optimal experience. Established in 2014 by Frank Bennett and Brooks Moye, the company is headquartered in Charlotte, North Carolina.
Role Description
The Market Training Manager is a full-time, on-site position located in and around Auburn, AL. This role is responsible for developing and implementing comprehensive training programs for team members, ensuring adherence to operational procedures, and promoting high standards of customer service. Key responsibilities include mentoring team members, managing training schedules, and collaborating with leadership to identify skill development opportunities, ultimately supporting a culture of continuous learning and operational excellence.
Qualifications
- Strong expertise in training program development, implementation, and employee onboarding processes
- Proficiency in leadership, team management, and mentorship to cultivate high-performing teams
- Excellent communication and presentation skills to relay information effectively
- Experience in customer service principles and related operations
- Strong organizational and time management skills to coordinate personnel and schedules
- Ability to identify skill gaps and develop targeted learning interventions
- Bachelor's degree in Business Administration, Training & Development, or a related field is preferred
- Prior experience in the car wash industry or similar service-driven industry is a plus