Receptionist

BASIC PURPOSE:

Greet and assist visitors, families, and residents; answer telephone, providing information, taking and delivering messages, and paging as required; type, file, adhere to facility policies and procedures; perform clerical duties associated with position.

The person holding this position is delegated responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The employee is occasionally required to climb, balance, stoop, kneel, crouch, reach with hands and arms, walk; lift push or pull objects up to 20 pounds. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EXPOSURE RISK:

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious disease, air contaminants, and hazardous chemicals.

MAJOR WORK ACTIVITIES:

1) Answer telephones with the appropriate greeting between the hours of __8__ AM to _5:30___ PM excluding 1 hour for lunch break Monday-Friday. Answer telephones with the appropriate greeting between the hourse of __8__ AM to ___8__PM every other weekend, excluding 1 hour for lunch break.

2) Take accurate and appropriate messages while attempting to identify the caller to direct the call appropriately.

3) Distribute messages to staff mailboxes or other designated areas as needed.

4) Provide general information regarding the facility and its services to visitors or telephone inquiries, when unable to route the interested party to the Admissions Coordinator or back-up team. No inquiry call shall go unanswered.

5) Monitor the referral source sites and print referrals as needed.

6) Sign out resident fund money as requested from resident. Keep receipts for all transactions.

7) Order supplies as directed via the online website for McKesson.

8) Greet visitors with eye contact and a smile while directing them to the appropriate area.

9) Maintain the entrance area and waiting room assuring it is well lit, clean and odor free.

10) Distribute and collect employee applications.

11) Ensure policy regarding employee phone calls is followed.

12) Perform clerical duties such as typing and filing for supervisor/administrator.

13) Follow policy of no eating, drinking or chewing gum while at the receptionist desk.

14) Follow HIPPA guidelines in regards to patient right to privacy.

15) Attend mandatory in-services when scheduled.

16) Maintain visitor sign-in board, assuring forms are always available.

17) Secure desk area and other equipment at the receptionist desk before leaving for the day.

18) Accept any other duties assigned by supervisor.

19) Input demographic information retrieved from new referrals into AHT.

20) Maintain confidentiality at all times.

21) Run errands to the bank, physician offices, etc as needed.

DEMONSTRATION OF FACILITY VALUES:

1) Work practices exhibit ethics and integrity.

2) Keeps promises and commitments and takes responsibility of his/her actions/decisions.

3) Recognizes the contributions of others and gives credit to others for achievements.

4) Consistently seeks to follow established facility policies and procedures/practices.

5) Strives to go beyond standard facility expectations to achieve superior customer satisfaction.

6) Takes ownership of problems and seeks assistance when needed.

7) Willing to assist patients, visitors, and co-workers as needed in a helpful, positive way.

8) Willing adapts to changes in assignments/duties during the scheduled work shift.

9) Willing to accept opportunities for learning.

10) Encourages, develops and accepts new and innovative ways of doing things.

11) Shows respect and compassion for all individuals.

12) Consistently practices excellent customer satisfaction standards as identified by facility protocol.

13) Demonstrates concern for the rights, privacy and confidentiality of others. Abides and practices HIPAA protocols.

14) Exhibits the philosophy of team work by assisting others as needed to complete assignments for the benefit of the patient.

DEMONSTRATES PERSONAL ACCOUNTABILITY:

1) Completes assigned tasks in a timely manner and keeps appropriate persons informed of problems.

2) Completes assigned tasks in a manner to enhance patient satisfaction.

3) Demonstrates basic and advanced departmental competencies.

4) Attends required meetings as determined by the Department Director.

5) Demonstrates appropriate use of Standard Precautions and Personal Protective Equipment.

6) Demonstrates adherence to a professional appearance in accordance with the facility dress code.

7) Completes mandatory requirements as below, but not limited to:

a. Mandatory Education: Resident Rights/Abuse; Safety; Disaster Management; Infection Control/Bloodborne Pathogens; Corporate Compliance; Customer Service; HIPAA

b. Obtains annual TB testing according to facility policy/practice.

KNOWLEDGE, SKILLS AND ABILITES:

1) Nursing home regulations/standards and the knowledge of the applicable Nurse Practice Act

2) Ability to work in groups

3) Knowledge and appropriate utilization of resources to find needed information(e.g. medications/geriatric/other)

4) Public and community relations, as well as relations with other health-care providers

5) Ability to handle crisis situations and to make appropriate judgements and decisions

6) Practices within professional standards as identified by the applicable association(s).

WORK HOURS:

1) Works scheduled hours in accordance with the definition of status (i.e. Full-Time, Part-Time)

2) May be required to work beyond normally scheduled hours, weekends, and holidays when necessary to meet patient care or facility needs.

3) Is subject to call back during emergency condition (e.g. weather, evacuations, post-disaster, etc.)

MINIMUM QUALIFICATIONS:

Education: High school diploma required, continuing education as required

Licensure/Certification: Certified Nursing Assistant Certification preferred, but not required

Experience: Experience in the health-care environment preferred