What are the responsibilities and job description for the Front Desk Reception Associate position at Whiskers Dog Spa?
Front Desk Associate needed.
We are a busy dog grooming salon located in the Foxcroft East neighborhood just 5 minutes from SouthPark Mall.
This job is full-time Tuesday through Saturday daytime hours.
Are you a friendly, positive people person who LOVES dogs? Then this job may be perfect for you!
DUTIES INCLUDE:
- Greet customers with a smile and positive, happy attitude.
- Check in and out customers.
- Set up new client accounts.
- Answer phone calls and return missed calls continually throughout the day.
- Be happy and comfortable talking on the phone, answering questions, and booking appointments.
- Check and respond to emails.
- Respond to and book online appointment requests.
- Occasionally post to the shop Facebook and Instagram accounts.
- Be able to address customer questions and concerns with compassion and care.
- Resolve issues and complaints promptly and professionally. Follow up to ensure customer satisfaction.
- Be able to work independently and multi-task.
- Learning some information about grooming is required to answer customer's questions and book appointments.
- Keep the front desk area clean.
- Maintain a professional appearance in front of clients.
- Hair and make-up should be neat.
- Have a reliable source of transportation to and from work.
- Be a reliable, conscientious, and independent worker.
EDUCATION AND EXPERIENCE
- High school diploma
- Previous customer service experience and phone experience is a must.
SKILLS & ABILITIES
- Excellent verbal communication skills.
- Strong customer service
- Detail oriented
- Strong organizational and time management skills
- Basic computer and math skills
- Ability to work Tuesday through Saturday, Daytime hours.
- Must LOVE dogs.
HOURS of OPERATION
- We are open Tuesday through Friday - 8am to 5:30pm, Saturday 9am to 4pm, and closed Sunday and Monday.
PAY
- Pay is $16 per hour
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Salary : $16