What are the responsibilities and job description for the Routing Supervisor position at Whisha Specialty Coffee Distributors?
WHISHA MISSION:
To enhance and accelerate the transition of coffee from a commodity product to a specialty item.
POSITION:
Routing Supervisor
JOB SUMMARY:
Routing Supervisors are responsible for overseeing the daily design, implementation, and scheduling of all routes within a designated region. This role is responsible for optimizing delivery performance through the creation of geographically efficient and revenue-balanced routes, ensuring operational and service excellence. The Routing Supervisor will work cross-functionally with internal teams and serve as a key player in responding to evolving service needs in a fast-paced environment.
RESPONSIBILITIES:
- Design and build 15–35 daily service routes that align with service windows, operational goals, and geographic efficiency.
- Schedule customer orders for delivery and adjust schedules as needed based on changing priorities or service disruptions.
- Develop routes that are achievable and efficient for Route Sales Representatives, considering time, mileage, and delivery volume.
- Monitor and respond to internal and external service requests related to delivery performance, routing, and service needs.
- Manage real-time rescheduling of deliveries due to route changes, delivery windows, or operational shifts.
- Collaborate with Sales, Customer Service, and Warehouse teams to ensure seamless communication and execution of the routing strategy.
- Strategically balance route mileage and revenue to optimize resource allocation and control delivery costs.
- This requires high attention to detail and real time adjustments to ensure we continue to meet the service commitment to all customers.
SHIFT
- 8:00am – 5:00pm
- Location: Hybrid in office 2 – 3 Days a week
- Monday – Friday
REQUIRED SKILLS/ABILITIES
- Previous routing experience preferred.
- Excellent interpersonal and customer service skills.
- Ability to work independently and solve problems proactively.
- Ability to achieve results in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- High school diploma, GED, or military service
- Excel and G-Suite proficiency.
- Excellent communication skills.
- Ability to clearly understand and articulate complex plans.
REPORTING STRUCTURE
Reports to the Routing Manager.
COMPENSATION RANGE & BENEFITS
- Salary $60,000 - $65,000
- Health Insurance (Medical, Dental, Vision)
- 401K
- Paid Time Off
- Holiday Schedule
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Denver, CO 80239
Salary : $60,000 - $65,000