What are the responsibilities and job description for the DrinkWorks! Project Specialist position at Whirley-Drinkworks?
JOB TITLE: Project Specialist
DEPARTMENT: DrinkWorks!
REPORTS TO: Director of DrinkWorks! and EasyGo!
SUPERVISES: None
FLSA STATUS: Non-Exempt / Hourly
JOB SUMMARY
Assist Project & Program Managers with the execution of new product development assignments along with other administrative tasks. Assist with duties that will ensure that new products and programs are delivered on a timely basis, meet quality standards, and exceed customer expectations, while acting in the best interest of Whirley-DrinkWorks!.
CORE RESPONSIBILITIES
OUTSOURCED PRODUCT SUPPORT
OPEN MARKET SOURCING
SALES SUPPORT
PRODUCT MARGIN SUPPORT
INVENTORY TRACKING
SAMPLE, PROTOTYPE, AND NEW PRODUCT IN AND OUT PROCESSING
GENERAL CONDUCT:
REQUIRED TRAINING:
REQUIRED SKILLS / ABILITIES:
EDUCATION AND EXPERIENCE:
PHYSICAL REQUIREMENTS:
DEPARTMENT: DrinkWorks!
REPORTS TO: Director of DrinkWorks! and EasyGo!
SUPERVISES: None
FLSA STATUS: Non-Exempt / Hourly
JOB SUMMARY
Assist Project & Program Managers with the execution of new product development assignments along with other administrative tasks. Assist with duties that will ensure that new products and programs are delivered on a timely basis, meet quality standards, and exceed customer expectations, while acting in the best interest of Whirley-DrinkWorks!.
CORE RESPONSIBILITIES
- Responsible for assisting with the delivery of multiple DrinkWorks! and EasyGo! products/projects in a timely manner, meeting quality standards, while being cost effective and meeting customer needs. Representative duties may include:
- Assist with preparing and maintaining clear, complete, and accurate project plans.
- Assist with ensuring adherence to customers' design, material, and quality specs.
- Assist with utilizing knowledge of various machine capabilities, engineering practices, and overall manufacturing process to influence and negotiate customer expectations consistent with WDW capabilities.
- Assist with ensuring all company policies are met, could include the type of decoration, number of ink colors, quantity/product requirements, licensing/royalty issues and other related items such as confidentiality clauses.
- Assist with ensuring profitability standards are met by helping to negotiate product costs and preparing sale pricing that meet profitability goals.
- Assist with providing detailed accurate statements of work.
- Assist with completing and analyzing post-mortem analysis after project completion.
- Other responsibilities, as assigned.
OUTSOURCED PRODUCT SUPPORT
- Assist with performing support duties and administrative tasks that will ensure the timely deliveries of new quality products.
OPEN MARKET SOURCING
- Assist with processing approved open market product requests.
- Assist with requests for information regarding open-market products direct from factories or through Speed 2 Market, mainly through email correspondence.
- Assist with Art and Pricing for open-market products.
- Assist with pricing quotes and communicates with Independent Sale Representatives (ISR) and Business Development Managers (BDM).
SALES SUPPORT
- Assist in Item Number Set-Up.
- Assist in Statement of Work.
- Assist in Import Authorization Letters.
- Assist in Order Detail Form - Oversight with Business Development Managers (BDM) and Independent Sale Representatives (ISR).
- Assist in Order Entry - Oversight with Inside Sales.
PRODUCT MARGIN SUPPORT
- Assist in Monitoring and tracking margins on all active product sales monthly.
- Assist in Maintaining and identifying products with low margin.
- Assist in sharing monthly margin reporting with Program Managers.
- Assist in following up with Program Managers on corrective action plans for low margin product sales.
INVENTORY TRACKING
- Assist in identifying Custom Imported DrinkWorks! and EasyGo! inventory concerns and resolving any issues to eliminate warehouse storage costs.
SAMPLE, PROTOTYPE, AND NEW PRODUCT IN AND OUT PROCESSING
- Assist in checks-in new individual samples and new launch samples cases received by courier daily.
- Assist in processing sample order shipments to Customers, Business Development Managers (BDM) and Independent Sale Representatives (ISR).
GENERAL CONDUCT:
- Maintains respectful working relationship with TeamMates to promote teamwork and a positive work environment.
- Committed to Continual Improvement to raise personal performance above the standard and to develop new methods to eliminate waste, improve productivity and reduce customer complaints.
- Maintains excellent attendance as defined in the Company's Attendance Policy.
- Supports, enforces and complies with all company policies and procedures, including safety and quality.
- Submits new ideas to improve Safety, Quality and procedural operations that will benefit the Company.
- Actively participates in meetings and discussions by providing suggestions for improvement, problem solving and offering feedback.
- Performs duties in a manner that encourages teamwork and sets a positive example.
REQUIRED TRAINING:
- Company Policies and Procedures
- Safety Orientation
- Microsoft Office 365 and Dynamics
- Aras PLM
- IQMS Training
- ADP
REQUIRED SKILLS / ABILITIES:
- Strong organizational skills to manage multiple and complicated tasks.
- Strong verbal and written communications skills, interpersonal / customer service strengths are essential.
- Strict attention to detail.
- Ability to work under pressure.
- Effective problem-solving skills.
- Ability to make quick, accurate decisions using logical judgment.
- Average typing skills.
- General knowledge and experience with Office 365, word processing, spreadsheets, and related software programs.
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent
- 1 - 2 years administrative, sales or customer service experience preferred.
PHYSICAL REQUIREMENTS:
- Prolonged sitting
- CRT Exposure