Gift Shop Coordinator

JOB SUMMARY

Oversees and coordinates customer service, merchandising, inventory control, and other related activities for a small gift shop benefiting WhidbeyHealth Foundation located in the Hospital. Schedules, leads, and oversees the day-to-day activities of Volunteers and/or other support staff engaged in routine stock management and customer service activities. Provides input into operating budgets, policies, and procedures, and provides leadership in the general marketing of the enterprise.

PRINCIPLE FUNCTIONS include the following, other duties may be assigned:

• Oversees, coordinates, and performs computerized cash register sales transactions and cash management.
• Supervises volunteers which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Assists with the development and implementation of operating budgets, policies, and procedures consistent with those of WhidbeyHealth Foundation.
• Provides sales coordination and problem resolution for volunteers; performs direct sales and customer service as and when required.
• Allocates and schedules work within the area, ensuring that all floor requirements are covered during operating hours; fills in for volunteers as required during breaks and other absences.
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.
• Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies.
• Oversees area stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns.
• Participates in the establishment and implementation of general marketing plans and programs for the enterprise.
• Monitors general housekeeping cleanliness within the area; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards as established by WhidbeyHealth are maintained.
• Provides written quarterly reports to WhidbeyHealth Foundation Executive committee on status of the Shop at WhidbeyHealth including income, expense, volunteer status, etc.
• Performs miscellaneous job-related duties as assigned.

JOB KNOWLEDGE & QUALIFICATIONS

Education

• Highest level of education completed, minimum high school diploma or equivalent required.

Training and Experience

• At least two (2) years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year.
• Knowledge of cash management principles, inventory and procedures.
• Knowledge of mathematics.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of customer service standards and procedures.
• Ability to analyze and solve problems.
• Knowledge of retail stock management and control principles and procedures.
• Ability to read, understand, follow, and enforce safety procedures.
• Ability to summarize and reconcile retail sales and operating statistics, and to prepare routine statistical reports.
• Ability to supervise and train volunteers, to include organizing, prioritizing, and scheduling work assignments.
• Knowledge of retail floor sales techniques.
• Ability to operate a cash register and/or Square Terminal POS.
• Ability to foster a cooperative work environment.
• Knowledge of retail advertising, sales promotion and/or visual merchandising techniques.
• Volunteer development and performance management skills.
• Knowledge of basic fiscal and personnel management principles.
• Ability to communicate using e-mail, update documents and spreadsheets using software.