CALL CENTER TECH SUPPORT

CALL CENTER TECH SUPPORT ( ON-SITE )

Location: Langley, WA

THIS IS NOT A REMOTE POSITION

Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our diverse services. This role involves diagnosing and resolving technical issues, handling alarm calls, and assisting with directory inquiries. If you are a team player with strong communication skills and a passion for technology, we want you on our team. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our supportive work environment. This is an on-site position in our Langley , WA office.

Key Responsibilities:

• Provide prompt, courteous, and professional technical support for Whidbey Telecom services.
• Diagnose and resolve technical issues related to internet, Wi-Fi, email, and web hosting services.
• Promptly respond to customer callbacks following alarm callouts, adhering to strict authentication protocols.
• Dispatch residential and business alarm calls and provide basic alarm system troubleshooting.
• Monitor and respond to alerts for our systems and those of our contracts
• Escalate unresolved issues to the next level of support promptly.
• Ensure proper documentation of all interactions handled.
• Assist telephone customers with directory assistance calls.
• Collaborate effectively with co-workers to provide fast and effective problem resolution.
• Perform other duties as assigned.

Minimum Requirements:

• Excellent verbal communication skills.
• Firm working knowledge of the latest operating systems, internet browsers and email clients.
• Computer hardware, modem, and LAN knowledge a plus.
• Team player with strong customer service skills.
• Ability to multi-task and adapt to changing environments and priorities.
• Ability to work a flexible schedule on-site, including overnight shifts.
• Successful completion of pre-employment and ongoing drug screens is required.
• Must be eligible to work in the USA.
• We welcome qualified applicants from all backgrounds. Employment is contingent upon meeting post-offer requirements in accordance with applicable law.

Whidbey Telecom is an Equal Employment Opportunity Employer

Whidbey Telecom is a smoke-free and drug-free workplace

Salary ranges -

Call Center Technical Support Experience:

Less than 5 Years: $23.43 to $40.00 per hour

5 to 10 Years: $27.00 to $45.00 per hour

Over 10 Years: $28.00 to $48.00 per hour

Salary ranges are based on available market data for the business sector and geographic location.

Benefits:

Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs based on eligibility. They include:

Health, Dental, Vision, and Life Insurance

Paid Time Off

Paid holidays

Employee assistance program

401 (k) -Company matching

WT Employee service discount ( if eligible )

Other Compensation

Apply directly on on careers page:

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6989576

Pay: $23.43 - $48.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• more years’ experience in information technology: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $23 - $40