Senior Manager, FBO Services

Overview

Join Our Team at Wheels Up  

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.  

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.  

Role Overview: What You’ll Be Doing 

Wheels Up is looking for a world-class Senior Manager, FBO Services in Atlanta, GA to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.   

This position is responsible for building and overseeing an FBO oversight program that adheres to Wheels Up standards for our members and our operations. Working with Wheels Up’s Member Operations team, the Sr Manager, FBO Services is responsible for tracking FBO performance, providing feedback and corrective actions back to Wheels Up’s business partners and informing the design of future programs.

Responsibilities

Your Key Responsibilities (Essential Functions) 

• Develops and executes overall FBO strategy of the company, from day-to-day transactions to long-term transformational initiatives; execute effective and meaningful pricing mechanisms and adoption of new industry standards to the business to drive performance excellence and increased profitability.
• Manages FBO performance across network of business partners and drive compliance with Wheels Up’s FBO Standards as approved by Wheels Up Operations and Safety leadership.
• Conducts station audits, investigate fuel quality concerns/audits, and/or insurance claims where applicable related to damage events; partner with Wheels Up Safety in recording findings and performance management.
• Drives performance improvement measures from customer impact cases; support day-of flight operations and ensures Wheels Up flights run smoothly and on time.
• Partners with the Director of Fuel on contract negotiations and fuel tender processes with fuel sources and FBOs; represent Wheels Up’s interests in business partner meetings and industry conferences and events.
• Support coordination of brand activation efforts at special events at FBOs.
• Establish and maintain all safety programs, and reporting including regulatory interface with local and federal governmental agencies.
• Partner with finance in developing and monitoring company budget for FBO operations.
• Performs other duties as assigned. 

Qualifications

What You Bring to the Table: Education & Certification Requirements 

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:  

• Bachelor’s degree in Business, Finance, Engineering, or Operations, or equivalent experience.
• Minimum eight years of experience managing fuel operations or commercial supply chain and logistics.

Wheels Up Story

What We Offer: Salary Range & Benefits 

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The salary for this role ranges from $100,000 to $180,000, depending on a variety of factors. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance. 

We also offer a range of benefits designed to support your well-being and personal life, including: 

• Tuition Reimbursement 
• Competitive 401(k) 
• Comprehensive Medical, Dental, and Vision Insurance 
• Complimentary access to mental health and wellness counseling through Spring Health 
• Financial planning assistance through WellCents 
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here 

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.  

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability,  genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances. 

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve. 

Need Accommodations? 

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include “Accommodation Request” in the subject line so we can quickly address your needs. 

We look forward to learning more about you and how you can contribute to the Wheels Up journey! 

Salary : $100,000 - $180,000