Collections Specialist - I

Overview
Join our dynamic team as a Collections Specialist - I and play a vital role in maintaining the financial health of our organization. This energetic position involves managing medical collections, handling accounts receivable, and ensuring timely payments through effective communication and negotiation. You will be the key point of contact for resolving outstanding balances, applying your expertise in medical terminology, financial concepts, and account reconciliation to optimize revenue cycle management. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, this is your opportunity to contribute to a thriving healthcare organization while developing your professional skills.

Responsibilities

• Contact patients and insurance providers via phone and electronic communication to follow up on outstanding medical bills and accounts receivable.
• Review and analyze account details, including CPT coding, ICD-10 diagnoses, and medical billing information, to accurately process collections.
• Negotiate payment arrangements while maintaining professional phone etiquette and excellent customer service standards.
• Perform account reconciliation to ensure all debits & credits are correctly applied and resolve discrepancies efficiently.
• Utilize financial software and accounting software to update account statuses, generate reports, and track collection progress.
• Collaborate with accounts payable teams to resolve billing issues related to revenue cycle management.
• Conduct account analysis to identify trends or issues affecting collections and recommend process improvements.

Requirements

• Proven experience in medical collection, accounts receivable, or related financial roles within healthcare settings.
• Strong knowledge of medical terminology, CPT coding, ICD-10 coding systems, and medical billing procedures.
• Familiarity with financial concepts such as debits & credits, account reconciliation, and revenue cycle management.
• Excellent phone etiquette combined with customer service skills to handle sensitive conversations professionally.
• Proficiency with medical billing software, accounting software, and financial software tools.
• Ability to understand complex financial data, perform accurate math calculations, and analyze accounts effectively.
• Knowledge of telemarketing techniques and negotiation strategies to secure payments efficiently. Embark on a rewarding career path where your skills make a tangible difference! We’re committed to supporting your growth through ongoing training opportunities and a collaborative work environment that values your contributions every step of the way.

Benefits:

• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Work Location: In person