Player Services Supervisor

Pay

$14.50 – $14.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Adhere to marketing plans and implement promotions and giveaways as directed 
• Develop logs and maintain an efficient stock of materials necessary
• Investigate and resolve guest complaints and issues in a timely manner
• Maintain strict confidential guidelines concerning all guest interactions and records
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

More about you

• Minimum of 2 years of supervisory experience in the guest service field required
• Experience in casino marketing systems preferred
• Must be able to obtain a state gaming license
• Working knowledge of Microsoft Office Suite

Physical requirements

• Ability to lift up to 30 pounds occasionally
• Able to stand for up to 8 hours a day
• Weekends, holidays, and swing shifts may be required

Shift details

Evenings
Overnight
Holidays
M-F
Weekends