Director of Ambulatory Services

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This position manages administrative and operational staff, fostering effective collaboration between the department/division, clinical site personnel and contracted hospital partners. This position is responsible for each divisional clinic's budget development, tracking and execution. Focuses on patient communication, scheduling, and access as well as clinical and clerical work flow to support patient care and service. This position facilitates process improvement, implementation of the long-range plans, short-term goals, and overall strategic plans.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor’s Degree in Business, Health Care Administration or related field AND five (5) years of leadership experience in a healthcare setting
  
  

OR Associate’s Degree in Business, Health Care Administration or related field AND seven (7) years of leadership experience in a healthcare setting

OR high school diploma or equivalent AND ten (10) years of leadership experience in a healthcare setting.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Master’s Degree in Business, Healthcare Administration, Nursing, or related field.
  
  

Experience

• Experience with managed care issues/patient access.
• Experience in the operations facet of a large multi-site physician practice plan.
  
  

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Coordinates day-to-day administrative and clinical operations under department management.
• Communicates and enforces local hospital and WVU Medicine system goals, decisions and operating guidelines to support staff. Serves as liaison for the Department as delegated with regard to operational and human resources issues.
• Responsible for management of clinic spaces including but not limited to ensuring optimizing room utilization, patient safety and capital/equipment improvements and maintenance. Participates in analysis, develops solutions and leads patient satisfaction improvement initiatives, to improve patient satisfaction, access initiatives and communication for each assigned clinical site.
• Interviews and selects qualified individuals for employment within the department unless delegated to other appropriate manager(s)/supervisor(s) within the department.
• Coordinates periodic evaluation and annual performance appraisal of employees. Establishes realistic goals and performance expectations as assigned.
• Monitors work flow for all Clinical and Clerical staff. Coaches and counsels departmental employees to correct identified performance deficiencies in a timely manner. Assists employees in obtaining training needed to correct identified skill or performance deficiencies. Disciplines employees, up to and including termination of employment as assigned.
• Participates with the department leadership, internal and external partners in policy development and problem resolution.
• Coordinates facilities improvement projects consistent with established long range plans including replacement buildings, building systems, operational equipment improvements, renovations, and upgrades.
• Acts as the liaison within the department to provide information and deliver policies and procedures related to the billing and collection process. Ensures billing documentation and processes flows unimpeded through the department.
• Oversees the department's Medical Staff Credentialing, provider enrollment, and economic credentialing processes are adhered to.
• Develops departmental/clinic budgets, reviews budgetary compliance and progress for all departmental activities including, but not limited to, clinical operations and special projects. Explains variances from the budget to leadership.
• Works with department leadership team to ensure that the overall plan for the department is aligned with the other components of the clinical, and academic components of the Clinical enterprise.
• Initiates projects and programs in direct consultation with leadership, and coordinates their implementation and completion in collaboration with appropriate internal and external customers.
• Review key operating indicators, assists with the inception, planning and implementation of new department services/product lines/programs and new patient capacity options.
• Identifies emerging issues in the local arenas that have potential impact on the department's mission, goals and/or operations, and recommends strategies for positive outcomes.
  
  

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods of time.
• Prolonged periods of sitting or standing.
  
  

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel between multiple office locations.
• “On-call” to manage operational issues as they arise.
  
  

Skills And Abilities

• Excellent written and verbal communication skills.
• Demonstrated leadership, organizational and management skills.
• Strong interpersonal skills and the ability to effectively work with senior level management, providers, clinical and clerical support staff and external customers fostering team work, delegation and ensuring accountability.
  
  

Additional Job Description

Scheduled Weekly Hours:

40

Exempt/Non-Exempt

Shift:

United States of America (Exempt)

Company

WH Wheeling Hospital Inc.

Cost Center

6134 WH Physician Practice Administration

Address

1 Medical Park Drive

Wheeling

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.