Sales Customer Care Specialist - BDC Sales Agent

Wheelers of Marshfield is currently looking for a Sales Customer Care Specialist-BDC Sales Agent. The Customer Care Specialist generates and qualifies leads via phone and email, schedules sales appointments, and maintains CRM records while delivering strong customer service to support conversion and retention.

About Us

We are Central Wisconsin’s leading Chevrolet, Buick and GMC dealer. The Wheeler family prides itself on being big enough to serve its customers, but still small enough to know them as well. If this resonates with you, then apply today!

Find more about the Wheeler Family Auto Group here

Customer Care Specialist Responsibilities

• Engage with potential customers through phone calls and emails to generate leads.
• Qualify leads by assessing their needs and interests in products or services.
• Schedule appointments for sales representatives to meet with interested clients.
• Maintain accurate records of customer interactions and follow-ups in the CRM system.
• Collaborate with the sales team to develop strategies for improving conversion rates.
• Provide exceptional customer service to enhance client satisfaction and retention.
  
  
  

Customer Care Specialist Qualifications

• Must be able to thrive in a fast-paced and changing environment and able to sit for a long period of time
• Strong Computer Skills
• Customer Service/Call Center experience preferred
• Serves as telephone back-up.
• Answers product and service information.
• Maintains professional appearance.
• At least 18 years of age
• Other tasks as assigned.
  
  
  

Experience:

• Call center: 1 year (Preferred)
  
  
  

Education:

• High school or equivalent (Preferred)
  
  
  

Salary: $16.00 - $20.00 per hour

Schedule:

Monday to Friday 9:00am - 6:00pm & rotating Saturdays 8:00am - 4:00pm

Benefits

• Pay ranges based on productivity and experience
• Paid technician training and certifications
• State-of-the-art facility
• No Sundays & paid time off on major holidays
• Uniforms provided and cleaned
• Professional service advisors to work with
• Competitive health benefits
• Paid Time Off
• 401K w/ Match
• Employee Discounts on Purchases
• Dental
• Vision
• Health Care
• Short Term / Long Term Disability, Critical, Accidental, and Life Insurance
  
  
  

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.