Construction Industries Product Support Sales Representative (PSSR)

Description

The Construction Industries Product Support Sales Representative plays a critical role in driving our customer’s long-term success as measured by their own definition of achievement. Leveraging the full strength and resources of Wheeler Machinery Co., we approach every partnership with unwavering honesty, integrity, and a genuine commitment to results. Our mission is clear: help customers reduce owning and operating costs, maximize productivity and equipment utilization, and ensure maximum uptime. By fostering strong, collaborative relationships, we create lasting value empowering both Wheeler Machinery Co. and our customers to build a foundation of stability and success that will thrive for generations.

Duties And Responsibilities

• Safety – Safety is always the first consideration in all aspects of our business. Promote safety by demonstrating a positive example.
• Knowledge – Has superior knowledge and the experience to seek out proper resources to resolve difficult problems.
• Customer Relations – Builds and maintains strong, trust-based relationships with customers through consistent, meaningful engagement. Invests the time to fully understand every aspect of the customer’s business, enabling strategic collaboration that delivers measurable results. Partners with customers to create tailored plans leveraging the full capabilities of Wheeler Machinery Co.—reducing costs, increasing efficiency, maximizing equipment value, and aligning with the customer’s unique definition of success. Responds promptly and professionally to concerns, resolving issues within company guidelines in a way that ensures customer satisfaction and strengthens long-term loyalty.
• Accountability and Ownership – Takes full ownership of all responsibilities within their area, addressing challenges directly without shifting blame. Manages both the critical details and the broader objectives with diligence, ensuring that every aspect is handled with professionalism, integrity, and a commitment to excellence.
  
  

5. Interpersonal Relations – Has fine social skills and uses them effectively. Has good insight into people and readily adapts to them. Communication style is warm, friendly, and sincere.

• Relations with Supervisor – Follows directions well and pays close attention to what is said. Can be depended upon to act appropriately and cover all facets of an assignment. Seeks advice when appropriate. Benefits from criticism and responds to adversity.
• Problem Solving and Decision Making – Approaches challenges with a solution focused mindset, carefully evaluating alternatives to identify the most effective course of action. Demonstrates the ability to analyze complex issues, make sound decisions, and implement solutions that deliver meaningful results.
• Marketing Strategy – The PSSR is accountable for gaining a deep understanding of each customer’s business and uncovering opportunities to expand our partnership across all areas where Wheeler Machinery Co. provides support. This includes identifying ways to deliver greater value, drive efficiency, and strengthen the customer relationship to achieve mutual growth and long-term success. Examples include:
• Growing Labor Sales
• Growing Parts Sales
• Financing
• Rental
• Equipment Management
• Time Utilization – Manages time effectively, consistently meeting deadlines while handling additional demands with composure and focus. Maximizes productivity by prioritizing tasks efficiently and eliminating wasted effort to deliver high quality results on schedule.
• Use of Company Resources – Use of company CRM, (Currently using SalesLink), parts and services quoting tools.
• Continual Maintenance of Customer Machine Population - Ensures accurate and up-to-date customer machine population data within the CRM system, recognizing its critical role in daily customer interactions, strategic marketing efforts, and support program planning. Leverages OLGA to provide precise insights that drive informed decisions and maintain high dealership performance scores with Caterpillar.
• Assignments and Projects – Approaches every assignment with a positive, proactive attitude and delivers results within required timelines. Brings full energy, dedication, and collaboration to achieving corporate goals and successfully completing assigned projects.
• Budget Management and Forecasts – Supports and conforms to department budget goals. Budget requests are submitted to manager in a complete and timely manner. Controls expense levels within budgeted parameters.
• One Unified Team – Works seamlessly with all departments to achieve company-wide objectives, maintaining a clear understanding of the bigger picture and aligning efforts to support overall organizational success.
• Performance-Based Compensation - Compensation for the PSSR role is directly tied to individual performance and demonstrated proficiency across the skills and competencies outlined above, ensuring a results-driven and merit-based rewards structure.
  
  

Qualifications

• Understands and demonstrates safe working practices.
• 3-5 years shop or field service experience with Caterpillar equipment, strongest candidate will possess Service Analyst level background.
• 3-5 years construction industry experience.
• Demonstrates practical experience and proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, to efficiently manage communications, data analysis, reporting, and presentations.
• Ability to work well in a team environment.
• Be willing to offer suggestions and ideas to increase department effectiveness.
• Ability to work in a stressful environment.
• Excellent time management skills.
• Excellent problem-solving skills.
• Understanding of Caterpillar warranty guidelines.
• (Preferred) Prior Sales experience.
• (Preferred) experience and clear understanding of Uptake suite of CRM software, SalesLink, Parts & Service Quoter (PSQ).
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Requirements

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