What are the responsibilities and job description for the Customer Service Representative position at Wheeler Fleet Solutions?
- SUMMARY:** The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.
Responsibilities include, but are not limited to:
- Responsible for taking customer calls and required follow up
- Place/coordinate customer orders as needed
- Process customer emails
- Attempts to increase customer experience
- Work with customer to determine proper stocking levels
- Follow-up with customers on same day of original call
- Be able to realize research limitations and properly forward calls to the research department
- Evaluate and convey part quality concerns to appropriate department or leaders
- Document, monitor and resolve customer complaints/escalate customer issues to management as required
- Manage customer master records
- Process returns and errors
- Perform other duties as assigned or required
- High school diploma/GED
- Ability to demonstrate organizational skills
- Basic knowledge of Microsoft Office Suite
- Demonstrates a customer-oriented attitude
- Candidates must be able to successfully pass background check/drug test
- Associate degree in relevant field from an accredit college institution
- 1 years working in customer service/phone queue environment
- Experience/knowledge in medium and heavy-duty truck parts industry
- Understanding of vehicle maintenance parts and service practices
We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.
At Wheeler Fleet Solutions, we don't just hire employees-we invest in careers and champion well-being. Our people are the driving force behind our success, and we're dedicated to fostering an environment where you can thrive both personally and professionally.
Here's How We Support Our Team
- **Time Off & Well-Being:** Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family.
- **Family Support:** Paid Maternity Leave and Paid Bonding Leave to support growing families.
- **Education:** Tuition Reimbursement for undergraduate, technical, and graduate programs.
- **Financial Security:** A 401(k) plan to help you plan for the future.
- **Comprehensive Healthcare:** Medical, Dental, and Vision coverage to keep you healthy.
- **Flexibility:** HSA, FSA, and Dependent Care accounts for added financial options.
- **Peace of Mind:** Short- and Long-Term Disability insurance coverage.
- **Rewarding Careers:** Competitive salaries that reflect your skills, contributions, and expertise.