What are the responsibilities and job description for the Agency Development Coordinator position at Wheaton | Bekins?
Are you looking for a great place to build and grow your career?
Founded in 1945, Wheaton Van Lines, Inc. is a long-standing company in the moving industry. Premier customer service and quality are our priority – and so are our employees. We’re looking for an individual who wants to tackle challenges as the Agency Development Coordinator at our corporate office.
In this admin-focused role, you will assist with all aspects of the Agency Development Department and communication processes for agent partners and drivers to achieve business objectives. This includes, but is not limited to planning, developing, and implementation. The Coordinator organizes and performs a variety of administrative responsibilities as it relates to our agents and their interactions with the van line network.
What it takes to be successful: a love for details and accuracy, great organizational skills, and the ability to manage multiple on-going tasks daily.
Job details:
- Coordinate and maintain the agents' insurance program to ensure agent compliance with both legal and corporate requirements
- Maintain agent information and add new system users within online directory
- Fulfill requests for reports, lists, and other information as requested by company departments
- Manage reimbursement to agents' accounts for various company programs
- Manage the daily sending of the company's customer experience survey to customers (electronic and printed)
- Monitor and follow-up of agent contract expiration dates
- Streamline and improve current administrative functions using technology
- Maintain departmental filing system and databases
- Be a knowledgeable source and serve as a liaison for questions and requests from internal and external contacts (mainly via phone and email)
- Assist with:
- new agent orientation by tracking conversion expenses, set up in internal systems, and other administrative functions
- agent cancellation tasks
- development of new reporting tools, using corporate databases
- supporting the Vice President of Agency Development and Director of Agency Recruiting as needed
ESSENTIAL FUNCTIONS: Must have the ability to sit at a desk and in front of a computer for long periods of time. While performing the duties of this job, the employee is regularly required to talk or hear. Must have the ability to handle stress. The employee is occasionally required to sit, stand and walk; use hands to finger, handle and feel; and reach with hands and arms. Specific vision abilities required by this job include appropriate vision needed to read a computer screen, paper forms and correspondence.
REQUIRED EXPERIENCE: Three to five years of administrative work experience. Ability to identify problem situations, collect data and recommend appropriate action. Excellent written and verbal communications. Self-motivation and creative ability. Excellent technology skills, proficiency in MS Office (intermediate to advanced skill level) and Adobe Creative Cloud preferred.
EDUCATIONAL REQUIREMENTS: High School or GED equivalent
WORKING CONDITIONS: This is hybrid remote/in-office position with general in-office working conditions. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time for any reason.