What are the responsibilities and job description for the Dispatcher/CSR position at WHC Worldwide | zTrip?
Pittsburgh Transportation Group is looking to fill the role of a full-time Dispatcher/CSR to help oversee the primary daytime dispatch responsibilities for the entirety of our driver fleet operations. The scheduled shift for this position will be 10:00 AM to 6:00 PM.
POSITION SUMMARY
Dispatcher/CSR supervision of all drivers, bus service, charter reservations, vehicle assignment, and assisting in the scheduling of fleet maintenance.
ESSENTIAL FUNCTIONS OF A DISPATCHER/CSR:
- Daily supervision of the shuttle operation service in a fast-paced environment.
- Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures, and in compliance with the Collective Bargaining Agreement.
- Assist in weekly scheduling of service and make appropriate changes when required.
- Respond to all driver questions or issues in a timely and cooperative manner.
- Oversee the collection of all route data, operational indicators, and payroll indicators.
- Daily reporting of the operation of service for all contracts.
- Assignment of vehicles in coordination with contracts and vehicle maintenance.
- Coordinate the fleet’s maintenance with the Maintenance staff.
- Provide information and pricing to current and potential customers.
- Input reservation requests and updates, as necessary.
- Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law, and company safety requirements.
- Assist all staff in customer relations, specifically complaints, commendations, and requests.
- All other duties as assigned.
POSITION QUALIFICATIONS OF A DISPATCHER/CSR:
- Education: High School Diploma or equivalent
- Experience: 2 years of dispatch experience in the transportation industry preferred.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person
