Enterprise Account Executive / Account Manager

Who are we?

Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on learning in software replicas.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40 countries.

Customers: 700 enterprise customers, including 80 Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5 years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Won the 2025 AI
• Breakthrough Award in the Overall AI-based Analytics Solution of the Year category
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Be one of the key members in this awesome journey of building a billion-dollar company!

About the Role

We’re seeking a dynamic Enterprise Account Executive / Account Manager to join our high-performing San Jose team. This is a quota-carrying role responsible for driving both net new acquisition and expansion growth within strategic and large enterprise accounts across North America.

You’ll work closely with senior stakeholders and cross-functional teams to identify business challenges, craft tailored solutions, and drive measurable business impact through Whatfix’s digital adoption suite.

This is a unique opportunity to work side-by-side with our Co-founder and CRO, shaping the next phase of Whatfix’s growth in North America.

Key Responsibilities

• Drive revenue growth through net new customer acquisition and expansion within existing accounts.
• Manage complex enterprise sales cycles from discovery through negotiation and closure.
• Prospect and engage new stakeholders within target accounts; expand existing relationships across multiple lines of business and global subsidiaries.
• Lead executive conversations and value engineering discussions to articulate ROI and business impact of Whatfix solutions.
• Collaborate closely with internal teams—Solutions Consulting, Marketing, Product, and Customer Success—to ensure seamless execution and customer satisfaction.
• Conduct Executive Business Reviews and build trusted advisor relationships with key decision-makers and CXO stakeholders.
• Maintain precise and up-to-date CRM hygiene, pipeline health, and forecasting discipline.
• Represent Whatfix with professionalism, strategic insight, and a customer-first mindset at every interaction.

What You Bring

• 6–10 years of SaaS enterprise sales or account management experience, ideally with exposure to Fortune 500or large global accounts.
• Proven track record of meeting or exceeding quota, driving $50K–$500K ARR deals.
• Strong experience selling into business and IT buyers across CRM, HR, L&D, Procurement, and Digital Transformation functions.
• A hybrid hunter-farmer mindset—adept at both opening new doors and growing existing partnerships.
• Consultative selling and business value–based approach with strong executive presence.
• Excellent communication, negotiation, and strategic thinking skills.
• Highly self-driven, collaborative, and comfortable operating in an entrepreneurial environment.
• Willingness to travel up to 50%.

Perks & Benefits (US)

• Uncapped incentives and equity plan
• Base variable OTE: $250K–$300K (based on experience and performance history)
• Mac shop – work with the latest technologies
• Unlimited PTO policy and paid parental leave
• Medical, Dental, and Vision coverage (Whatfix covers 80% of the premium; HSA contributions: $1,000 individual / $2,000 family)
• Daily UberEats lunch stipend, monthly cell phone reimbursement
• Work side-by-side with the Co-founder and CRO in our San Jose office
• Team and company outings Learning & Development sponsorships
• Relocation and visa sponsorship offered

Our Work Culture

At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation - helping us achieve our goals more effectively.

To facilitate global collaboration, our US teams start and end early, while our India teams start and end late. US teams do not have any evening meetings.

We live our cultural principles every day:

Customer First | Empathy | Transparency | Fail Fast, Scale Fast | Deep Dive & Innovate | Trust | Do it as You Own It

Diversity, Equity & Inclusion

We are an Equal Opportunity Employer and an E-Verify participant. We value diverse people because of - not in spite of - their differences.

We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.