Maintenance Tech

RESPONSIBILITIES:
• Troubleshoots, repairs, and maintains all Whataburger equipment, including heating,
ventilation, and air conditioning (HVAC), cooking and beverage equipment and
refrigerators.
• Communicates continuously and effectively with company and restaurant leadership.
• Installs equipment in accordance with company safety procedures and follows safety
protocols.
• Resolves electrical/mechanical problems; and informs appropriate management of
potential inherent dangers with equipment.
• Responsible for restaurant interior and exterior maintenance to include basic carpentry
and plumbing repairs and intermediate electrical repairs.
• Performs and documents quality repairs that meet the work order priority and customer
Service Level Agreement (SLA).
• Keeps management advised on status of repair work, schedule and budget for capital
expenditure projects in the assigned zone.
• Ensure all service work orders are successfully executed.
• Provides support to the operation of our Whataburger restaurants 24/7 and keeps the
facilities up to the Facilities Brand Standard.
• Evaluates and outsources work when cost and schedule effective. Reviews and approves
work completed by 3rd party vendors. Acts as liaison between vendor and restaurant
management.
• Reduces costs associated with equipment repairs by proactively planning and organizing
assigned work orders.
• Assists with implementing changes to restaurant procedures and equipment intended to
improve productivity, customer service and profitability.
• Complies with all national, state, and local regulatory requirements.
• Assumes additional responsibilities as assigned.
EXPERIENCE:
• 1 years’ field experience in the HVAC and commercial refrigeration (required)
• 1 years’ work experience in commercial kitchen equipment repair or educational
equivalent (required)
• 1 years’ experience in the trade and carpentry fields (preferred)
• 1 years’ experience in restaurant industry (preferred)
• 3 years’ experience (required)
• Must be able to communicate well with the general public
• Establish and maintain an effective working relationship with management, vendors and
co-workers, and to work in a team environment
• Equipped with intermediate fundamentals, knowledge and work experience to execute
job duties.
• Must be able to deliver high quality results that are both efficient and effective.
KNOWLEDGE:
• Strong refrigeration & HVAC knowledge / skills
• Strong commercial kitchen equipment knowledge / skills
• Basic carpentry, plumbing, and intermediate electrical knowledge / skills
• Ability to troubleshoot and correct difficult and complex service issues
• Demonstrated ability to communicate well with the general public and experience in
establishing and maintaining an effective working relationship with management,
vendors, and co-workers
• Demonstrated ability to work independently and within a team environment
• Intermediate/Advanced professional knowledge and fundamental concepts, practices
and procedures of a particular field of specialization in the execution of assigned duties
and responsibilities
• Intermediate/Advanced understanding of departmental structure and policies with an
elementary understanding of the cross functional structure and policies of BurgerWorks.
PROFESSIONAL CERTIFICATION:
• Environmental Protection Agency (EPA) Certification or CFC Certification (required)
• HVAC State Certified License (preferred)
• State-licensed Mechanical Contractor or Journeyman’s license preferred
• Commercial Food Equipment Service Association (CFESA) Certification (preferred)
WORKING CONDITIONS/TRAVEL REQUIREMENTS:
• Expected to work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational/business needs
• Must be able to work a full-time schedule and work outside of normal business hours
when necessary
• Must be able to travel both locally to worksites, meeting sites, and other locations
• Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that
adheres to the BurgerWorks'
This does not contain an exhaustive list of all roles, activities, requirements, efforts, or working
conditions associated with the position. This description is intended to be an accurate reflection
of the current position. BurgerWorks reserves the right to revise the position or to require that
other or different activities be performed when circumstances change (e.g., emergencies,
changes in personnel or workload, rush jobs, technological developments or other operational
need).