What are the responsibilities and job description for the Hospitality Manager position at Whataburger?
Hospitality Manager
Own the Guest Experience, Front Door to Drive Thru Window
We don't hire people to just run a shift. We find leaders who can own the entire guest journey — Dine-In and Drive Thru — and give them a team, a system, and the rewards to match. Are you the kind of leader who turns hospitality into a competitive edge?
What Makes This Role Different
- Real ownership — you own the complete guest experience, start to finish, not just a task list
- Build your own team — hire, schedule, and develop current and future front-of-house crew
- Compensation tied to YOUR results — bonus potential tied directly to your OSAT and Google review scores
- A proven system — MWB's Ops Scorecard and hospitality standards behind every decision you make
- Join dynamic leadership team — hospitality manager, kitchen ops manager, operating partner, & market leader
We're Looking for Leaders Who
- Have led front-of-house or guest experience teams before
- Believe hospitality is a system you can teach and improve — not just a personality trait
- Can turn a frustrated guest into a loyal one, every time
- Know how to build and schedule a team, not just cover a shift
- Want real ownership over the guest experience, not just a job
What You'll Get
- Support — training and partnership from leadership team that will help your success
- $22–$26 per hour, plus bonus potential
- Quarterly Ops Scorecard bonus, plus extra bonus opportunity for beating OSAT/Google targets
- Monthly discretionary budget to create standout guest moments
- Full benefits: medical, dental, vision, 401(k) match, 100% company-paid life insurance
- 10 days PTO after 90 days, weekly pay, and FinFit access
- Whataburger Family Foundation and Scholarship Program
Where You Can Go
Hospitality Manager > Operating Partner > Market Leader
Whata you waiting for? Come lead the experience guests can't stop talking about.
At MWB, we're not your typical fast food place. Our team of burger experts serve fresh, made-to-order breakfast, lunch, and dinner — 24/7. Not only are our burgers tasty, they're so big you'll need both hands to hold them! 👐
(Here, have a napkin)
Salary : $22 - $26