What are the responsibilities and job description for the Food Safety & Quality Assurance (FSQA) Technician position at Whataburger?
Welcome to Whataburger Careers!
Our Flavor — Why Whataburger
Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.
Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.
Your Recipe For Impact — What You’ll Do
As a Food Safety & Quality Assurance (FSQA) Technician, you play a critical role in protecting our guests, our team members, and our brand. Every day, your work helps ensure our food is safe, our quality standards are met, and our restaurants deliver on the Whataburger promise.
This role Makes a Difference by identifying risks, solving problems, and strengthening food safety and quality systems that impact millions of guests. You Serve with Heart by supporting restaurants, suppliers, and partners with care, consistency, and a commitment to doing what’s right. You Win as One by collaborating across teams to address issues, implement improvements, and drive shared success. And you Move Forward Boldly by using data, analysis, and a continuous improvement mindset to elevate our food safety and quality performance.
Day-to-Day Ingredients — Responsibilities
As a Food Safety & Quality Assurance (FSQA) Technician, you will:
As a Food Safety & Quality Assurance (FSQA) Technician, you will receive:
As a Food Safety & Quality Assurance (FSQA) Technician, you must have:
As a Food Safety & Quality Assurance (FSQA) Technician, we prefer you to have:
This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.
Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Our Flavor — Why Whataburger
Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.
Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.
Your Recipe For Impact — What You’ll Do
As a Food Safety & Quality Assurance (FSQA) Technician, you play a critical role in protecting our guests, our team members, and our brand. Every day, your work helps ensure our food is safe, our quality standards are met, and our restaurants deliver on the Whataburger promise.
This role Makes a Difference by identifying risks, solving problems, and strengthening food safety and quality systems that impact millions of guests. You Serve with Heart by supporting restaurants, suppliers, and partners with care, consistency, and a commitment to doing what’s right. You Win as One by collaborating across teams to address issues, implement improvements, and drive shared success. And you Move Forward Boldly by using data, analysis, and a continuous improvement mindset to elevate our food safety and quality performance.
Day-to-Day Ingredients — Responsibilities
As a Food Safety & Quality Assurance (FSQA) Technician, you will:
- Analyze quality and food safety data to identify trends, risks, and improvement opportunities
- Support and track corrective actions to ensure effective and timely resolution
- Partner with cross‑functional teams to address food safety and quality concerns
- Evaluate supplier and product performance against internal and regulatory standards
- Assist with complaint investigations, root cause analysis, and risk assessments
- Prepare reports, dashboards, and documentation for FSQA leadership
- Support compliance with food safety regulations and company standards
- Contribute to continuous improvement of FSQA processes and procedures
As a Food Safety & Quality Assurance (FSQA) Technician, you will receive:
- Competitive Weekly Pay
- Bonus Program that scales up to 2.5X payout potential based on company results
- 5 weeks PTO
- Flex Weeks
- Paid Corporate Holidays
- Paid Parental Leave*
- 401(k) match $1/$1 up to 4%
- Competitive Medical, Dental and Vision Benefits*
- Short-term and Long-term Disability Benefits*
- Opportunities for Career Development and Growth
- Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
- Discounted Meals for You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and recognition for all you do
- Retirement Celebration Program
As a Food Safety & Quality Assurance (FSQA) Technician, you must have:
- High School Diploma, GED, or equivalent work experience
- 3 years of experience in food safety, quality assurance, or a related field
- Working knowledge of food safety systems and quality assurance practices
- Strong analytical skills with the ability to interpret data and identify trends
- Experience with root cause analysis and corrective action processes
- Proficiency in Microsoft Excel and reporting tools
- Clear written and verbal communication skills
- Strong organizational skills and ability to manage multiple priorities
As a Food Safety & Quality Assurance (FSQA) Technician, we prefer you to have:
- Experience supporting foodservice, restaurant, or manufacturing environments
- Familiarity with supplier quality management and performance evaluation
- Experience working cross‑functionally to drive process improvements
- A continuous improvement mindset with a proactive problem‑solving approach
- Experience preparing presentations or reports for leadership audiences
This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.
Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
- Eligibility rules may apply