What are the responsibilities and job description for the Contact Center Associate position at Whataburger?
Welcome to Whataburger Careers!
Our Flavor — Why Whataburger
Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.
Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.
Your Recipe For Impact — What You’ll Do
As a Contact Center Associate, you'll be the frontline connection between our restaurants and the support they need to operate at their best. You'll help resolve routine issues, document requests accurately, and ensure restaurant teams receive timely, high-quality service. Every interaction is an opportunity to Serve with Heart through exceptional customer support, Make a Difference by helping restaurants stay focused on serving guests, Win as One through collaboration across teams, and Move Forward Boldly by embracing continuous learning and problem solving to drive results.
Day-to-Day Ingredients — Responsibilities
As a Contact Center Associate, you will:
As a Contact Center Associate, You Will Receive
As a Contact Center Associate, you must have:
As a Contact Center Associate, we prefer you to have:
Option A, if based in SA Home Office: This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.
Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Our Flavor — Why Whataburger
Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.
Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.
Your Recipe For Impact — What You’ll Do
As a Contact Center Associate, you'll be the frontline connection between our restaurants and the support they need to operate at their best. You'll help resolve routine issues, document requests accurately, and ensure restaurant teams receive timely, high-quality service. Every interaction is an opportunity to Serve with Heart through exceptional customer support, Make a Difference by helping restaurants stay focused on serving guests, Win as One through collaboration across teams, and Move Forward Boldly by embracing continuous learning and problem solving to drive results.
Day-to-Day Ingredients — Responsibilities
As a Contact Center Associate, you will:
- Receive, document, and resolve routine support requests
- Perform standard troubleshooting to restore service quickly
- Maintain accurate and complete case records
- Manage assigned work queues and meet service timelines
- Escalate issues with clear, thorough documentation
- Drive first-contact resolution whenever possible
- Communicate professionally across all interactions
- Follow established procedures and support standards
- Maintain accountability for attendance, adherence, and workload
- Support restaurant operations through timely issue resolution
As a Contact Center Associate, You Will Receive
- Competitive Weekly Pay
- Bonus Program that scales up to 2.5X payout potential based on company results
- 5 weeks PTO
- Flex Weeks
- Paid Corporate Holidays
- Paid Parental Leave*
- 401(k) match $1/$1 up to 4%
- Competitive Medical, Dental and Vision Benefits*
- Short-term and Long-term Disability Benefits*
- Opportunities for Career Development and Growth
- Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
- Discounted Meals for You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and recognition for all you do
- Retirement Celebration Program
As a Contact Center Associate, you must have:
- High School Diploma, GED, or equivalent work experience
- Ability to follow established processes and procedures consistently
- Strong verbal and written communication skills
- Effective organization and documentation skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic troubleshooting and problem-solving abilities
- Proficiency using computers, phone systems, and standard office tools
- Reliable attendance and schedule adherence
- Availability to work a full-time schedule, including non-standard hours when needed
As a Contact Center Associate, we prefer you to have:
- Contact center, help desk, or customer service experience
- Experience supporting high-volume call or case environments
- Experience using ticketing or case management systems
- Knowledge of service-level expectations and customer support best practices
- Experience delivering first-contact resolution
- Experience supporting restaurant, retail, or hospitality operations
Option A, if based in SA Home Office: This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.
Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
- Eligibility rules may apply