What are the responsibilities and job description for the Account Manager position at Whaley Communications Inc?
Whaley Communications, established in 1995, specializes in buying and selling refurbished and surplus computer, IT, and networking hardware and products. As an owner-operated business based in the United States, we focus on delivering high-quality solutions to meet the needs of our clients. With decades of experience in the industry, we take pride in our commitment to excellent service, reliability, and value for our customers.
This is a full-time, on-site position based in Dallas, TX. The Account Manager will be responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction, and promoting the company's range of IT and networking products. Day-to-day tasks include managing client accounts, addressing inquiries or concerns, identifying sales opportunities, meeting revenue goals, and collaborating with internal teams to ensure seamless service delivery.
- Strong communication and interpersonal skills, with the ability to build relationships with clients and team members
- Experience in sales, account management, or customer relationship management
- Familiarity with IT, computer, and networking hardware or the ability to quickly learn and understand technical products
- Organizational and time-management skills to handle multiple accounts efficiently
- Problem-solving skills and a focus on delivering high-quality service to clients
- Bachelor’s degree in Business, Communications, or a related field is preferred but not required
- Previous experience in a similar industry is a plus
- A self-motivated attitude with the ability to work independently and as part of a team