What are the responsibilities and job description for the General Manager Hospitality position at Whaler Inn?
Job Summary
As a General Manager in Hospitality , you will report to the Board of Directors' of a 48 unit Oceanfront Timeshare and Weekly Rental Resort. You will lead a dedicated team, to deliver outstanding guest experiences, drive profitability, and shape the future of our tranquil family-friendly property. This hands-on leadership role requires hospitality management, business acumen. Obtaining an Active NC Real Estate Broker license would be required.
What you’ll do
- Financial Management -Manage a $1 M operating budget, track revenue, control costs and maximize profitability. Prepare monthly financial reports, highlighting budget variances and recommend corrective actions to The Board. Oversee accounts payable/ receivable, payroll and cash management.
- Sales and Marketing- Develop sales and marketing plans and enhance digital presence via social media ( Facebook, Instagram, etc). Identify opportunities to improve guest experience and loyalty.
- Operations and Staff Management- Oversee daily operations to ensure exceptional service and compliance with Health/safety standards. Supervise, mentor, and assist (as needed) Housekeeping, Maintenance, Front Desk, and Office teams. Implement preventative maintenance programs. Resolve guest relations issues professionally. Working weekends is required.
Required Qualifications and Skills
- 3-5 years' experience as a General Manger or senior leader in hospitality or property management. Active NC real estate License or willingness to obtain/reinstate one would be required (company support provided)
- Strong financial management and accounting skills.
- Proficiency with Microsoft Office, Business Software (Quickbooks) and social media platforms.
- Compensation & Benefits
- Competitive salary commensurate with experience/ licensing
Job Type: Full-time
Benefits:
- 401(k)
- Life insurance
- Paid time off
Work Location: In person