What are the responsibilities and job description for the Plumber / Drain Technician position at Whalen & Ives?
Overview
Residential Drains Technician
Are you a skilled problem-solver who takes pride in delivering exceptional service and helping homeowners maintain safe, efficient plumbing systems? We're looking for a dedicated Drain Technician to join our growing team. In this role, you'll use advanced diagnostic and drain-clearing equipment to identify and resolve residential drain and sewer issues while providing outstanding customer service. If you have hands-on experience, strong technical skills, and a commitment to quality workmanship, this is an opportunity to build a rewarding career with a company that values professionalism, teamwork, and customer satisfaction. Join us and make a difference by delivering reliable solutions that keep our customers' homes running smoothly!
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What You'll Do:
- Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
- Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
- Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
- Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
- Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
- Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
- Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
- Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
- Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.
What You Bring:
- Experience – 2–3 years of experience in drain cleaning, sewer maintenance, or a related residential service role. (Residential plumbing expereince is a plus*)
- Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
- Service Software – Experience with Service Titan or similar field‑service software preferred.
- Communication Skills – Strong ability to communicate clearly with customers and team members.
- Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards.
- Customer‑Focused Mindset – Commitment to delivering high‑quality service with professionalism and a positive attitude.
- Driver’s License – Valid driver’s license with a clean driving record.
What We Offer:
- Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
- 401(K) with Company Match: Plan for your future with confidence
- Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
- Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
- Paid Time Off: Vacation, holidays, and sick time to support work-life balance
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Join our team at Folkes Home Services and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!
Folkes Home Services May conduct a preemployment background check and drug test, subject to applicable law.
Folkes Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.