Associate Director, Client Services

Job Title: 

Location: New York, NY

Start Date: 

Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. 

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/

About the role:

The Client Services team has ultimate responsibility for the creative output of our campaigns and programs. Client Services will have a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. This will include helping brand partners to access Whalar’s full suite of casting and production services to tap into the right communities in order to tell the right stories through the right voices. The Client Services team are the gatekeepers and guardians of the brands we work with. 

The team has three core functions: 

1. Oversee client relationships, budgets and timings across any executional workflows
2. Act as the central resource that brings in the right expertise at the right time 
3. Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output

Here’s what you’ll do day-to-day:

• Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
• Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director 
• Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
• Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
• Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
• Assist team in creator negotiations (where applicable) with support from Director
• Manage all contracting alongside the Business Affairs team and creators/agents
• Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
• Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
• Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc. 
• Support in new business pitches
• Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation

Here’s what we’re looking for:

• 5 years’ agency or brand experience, including team management
• Demonstrated experience working with clients in the technology sector
• Have strong detail-oriented communication, organizational and interpersonal skills
• Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of top quality creativity
• Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
• Experience with gaming brands and creators is a plus
• Proven track record of successful program delivery and account growth with large customer accounts
• Great management skills, a natural leader and motivator of people

The salary range for this role is $100,000 - $125,000 and serves as a general guideline for the potential compensation. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, location, and, ultimately, budget approvals.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO Sick days Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance 
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.