What are the responsibilities and job description for the Client Business Manager position at WH inc.?
Williams & Helde Inc. is seeking a Client Business Manager to join our Account Service team in Seattle.
Founded in 1969, WH is an independent marketing communications agency built on long‑term relationships, thoughtful work, and a belief that the strongest brands earn preference by showing up in ways that are useful, credible, and welcome. After more than five decades of evolution, we are entering a moment of real momentum. Our foundation is strong, our point of view is clear, and we are poised for continued growth with the right people around the table.
We partner with what we call awesome brands, many operating in B2B and professional‑influence environments, that add real value to the world. Our work blends brand strategy and integrated communications using an Inspire and Inform approach, guided by deep understanding of the Performance Lifestyle Consumer (PLC) and how trust is built over time.
The role
This is a senior, client‑facing role for someone who brings confidence, clarity, and strong project leadership.
As a Senior Account Manager, you will serve as a primary day‑to‑day partner for clients, manage complex integrated programs, and help guide both internal teams and client stakeholders through strategic and executional work. You will be expected to think beyond task completion and contribute to how engagements are shaped, managed, and improved.
This role requires a strong commitment to project management, clear writing, and steady leadership. You will be trusted to own details, timelines, and delivery while supporting higher‑level thinking and maintaining WH’s standard of care and quality.
What you will be doing
- Acting as a senior client contact and trusted advisor
- Leading project and program management for multiple accounts
- Managing scope, timelines, budgets, and resourcing using Workamajig
- Writing and reviewing briefs, recommendations, and client communications
- Partnering with strategy, creative, PR, and media teams to guide work collaboratively
- Helping clients navigate decision‑making with clarity and confidence
- Supporting more junior Account Service team members through example and mentorship
- Ensuring our work consistently reflects our commitment to becoming our clients’ most trusted resource
Projects may include brand and communications playbooks, integrated campaigns, PR‑led programs, content, social and email marketing, video, and digital advertising. The work is varied, non‑repetitive, and requires comfort with complexity.
Experience and capabilities
- 5 or more years experience in an agency or agency‑like environment
- Proven strength in project and program management, not just coordination
- Direct experience using Workamajig as a primary PM tool
- Strong writing skills, with the ability to communicate clearly and persuasively
- Experience managing integrated marketing programs across channels
- Comfort working with B2B, technical, or professional audiences, including regulated or expert‑driven categories
- Confidence using AI tools to support planning, research, organization, and efficiency
- Proficiency with MS Office and modern collaboration platforms
- Strong business acumen and comfort engaging with senior client stakeholders
How we work at WH
We believe sustained excellence comes from shared values and disciplined thinking. Our core values guide how we work together every day:
- Prioritize smarter work
- Add sprinkles to the doughnuts
- Approach with a growth mindset (ABL)
- Make time for the space in between
- Have a daily adventure
- Bring drinks to the party
- Wash our own dishes
We look for people who are organized, curious, accountable, growth‑oriented, and generous with their expertise. Client Business Managers at WH are expected to model these values consistently.
Culture, benefits, and logistics
- Hybrid work model with 3 or more days per week in office
- Must be based in the Seattle area
- Competitive salary aligned with the 4As annual salary survey
- Health, vision, and dental coverage
- Three weeks PTO plus bonus holidays
- 401(k) program
- Genuine work life balance and flexibility
- Office snacks and other small but meaningful perks
It’s a good time
WH is entering a phase where our legacy and our future intersect. We are building on decades of trust while expanding our relevance in categories where credibility matters. This role is an opportunity to help shape how we grow, how we lead clients, and how we continue to deliver work that people actually welcome.
If you care about good marketing, strong relationships, and working with intention, we would love to talk. And yes, we’ll read your cover letter!