Trip Support Specialist II

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. Trip Support Specialist II Support Global Aviation Missions Around the Clock Location: Mumbai, India Schedule: Rotating shifts including days, nights, weekends, and holidays At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II, you will play a critical role in coordinating international business aviation missions from planning through completion. This role is ideal for aviation professionals who enjoy solving operational challenges, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service. You will work directly with flight departments, operators, vendors, and internal teams to ensure every mission is executed safely, efficiently, and seamlessly across the globe. What You'll Do Manage Global Flight Operations Serve as the primary point of contact for assigned flight departments and operators, supporting missions from initial planning through completion. Coordinate and arrange: International overflight and landing permits Airport slots and PPRs Ground handling services Crew accommodations Ground transportation Customs and immigration requirements CANPASS submissions and Border Overflight Exemptions Flight following and trip monitoring Deliver Exceptional Customer Support Build and strengthen relationships with assigned customers Serve as a trusted advisor and account manager for designated Trip Support accounts Provide proactive communication and operational updates throughout all phases of a mission Resolve customer issues quickly and professionally while maintaining a high level of service Promote and support World Fuel Trip Support products and services Trip Planning & Quality Assurance Create, update, and maintain trip records within the Falcon system Prepare and manage trip cost estimates Conduct quality checks for assigned trips to ensure operational accuracy Ensure trips remain current and updated based on the latest customer communications Monitor mission status and coordinate any required operational changes Support Mission-Critical Operations Participate in the operations communications rotation, managing incoming calls, emails, and operational messages Support after-hours fuel quotations and operational requests as required Assist customers with time-sensitive operational needs Collaborate with flight planning, weather, permits, fuel, and supporting services teams to ensure successful mission execution Support 24/7 operational coverage through rotating shift schedules Contribute to Operational Excellence Identify opportunities to enhance customer service and operational processes Share aviation expertise and best practices with colleagues Support other operational teams as business needs require Assist in achieving departmental and company goals through collaboration and teamwork What We're Looking For Required Qualifications 2-5 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments Exceptional customer service and relationship management skills Strong attention to detail and ability to manage multiple priorities simultaneously Excellent verbal and written communication skills Strong problem-solving and decision-making capabilities Ability to remain calm and professional in fast-paced, high-pressure situations Strong Microsoft Office skills, including Excel, Outlook, and PowerPoint Ability to work independently with minimal supervision Willingness and flexibility to work rotating shifts, including nights, weekends, and holidays Preferred Qualifications Bachelor's degree in Aviation, Business, or a related field Experience supporting international flight operations Prior experience in business aviation, trip support, dispatch, flight planning, or flight operations Knowledge of aviation regulations, permits, customs requirements, ground handling, and international flight operations FAA Dispatcher Certificate or equivalent aviation qualifications are considered an advantage What Makes You Successful You are someone who: Is customer-focused and service-oriented Demonstrates confidence, professionalism, and sound judgment Communicates effectively with customers, pilots, vendors, and internal teams Maintains composure under pressure Handles multiple missions and priorities simultaneously Pays close attention to operational details Works collaboratively across departments Enjoys solving complex operational challenges Has a passion for aviation and operational excellence. Why Join World Fuel? Support global business aviation missions every day Work alongside experienced aviation professionals across multiple regions Gain exposure to international flight operations and trip planning Join a collaborative team that values customer service, expertise, and operational excellence Build a long-term career with a global leader in aviation and energy solutions Be part of a 24/7 operation that helps keep global aviation moving Ready to help customers navigate the world? Apply today and become part of a team that supports some of the most demanding and complex aviation operations worldwide. ✈️ #LI-JH1 #WFS Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center. World Fuel Services Private Limited At World Fuel, our people "Fuel Their Careers". We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.