What are the responsibilities and job description for the Air Logistics Controller position at WFS Express, Inc.?
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Controllers function as the central clearinghouse for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customer's proprietary computer system.
The successful controller will be a subject matter expert in the customer's standard work manual and use this as a guide to drive required communications. Examples of communications include notice of flight/linehaul delays, operational escalations, and consumable inventories.
(23) WFS Express-USA - YouTube
Responsibilities
- Upkeep Inbound and Outbound Trucks Activity Logs.
- Professionally handle Inbound calls and outbound calls.
- Monitor Inbound and Outbound flights.
- Adapt to constant changes in procedures.
- Create and send reports on time “in the loop”.
- Display ability to work as a team.
- Able to work under pressure.
- Knowledgeable of Amazon Logistics System.
- Have ability to follow instructions.
- Be willing to work and be trained in all aspects of the operation.
- Detail Oriented
- Must Be Flexible
- Exceptional Communication Skills
- Any additional tasks or job assignments assigned by management.
Minimum Requirements
- 2 years’ experience in Data Entry.
- Highschool GED or Higher
- Professionally handle Inbound calls and outbound calls
- Able to work under pressure and adapt to constant changes in procedures.
- Be willing to work overtime when needed.
- Detail Oriented with exceptional communication skills
Preferred Skills
- Good customer service skills
- Proficiency in Microsoft Office (Excel) is preferred.
- Warehouse experience preferred.
- GWAM of 35 words per minute.
Physical Requirements/Working Conditions
- Must be able to lift 50 to 70 lbs.
- Must be able to work inclement weather.
- Must be able to work weekends and holidays.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
