What are the responsibilities and job description for the Customer Service Specialist position at WEX?
📌 Job Title: Part-Time Customer Service Specialist
📍 Location: Remote (U.S. based)
📅 Schedule: 20–25 hours per week (Flexible shifts available)
🏢 Company: WEX Inc.
🌐 Work Type: Part-Time, Remote
About WEX
WEX is a leading financial technology service provider, simplifying the complexities of payment systems for businesses across the globe. From fleet and corporate payments to healthcare benefits, we power the modern workforce with smart, intuitive solutions. We thrive on innovation, collaboration, and empowering our people to grow their careers while helping clients succeed.
Position Overview
WEX is seeking a friendly, solutions-oriented Part-Time Customer Service Specialist to join our team remotely. In this role, you'll be the first point of contact for customers, helping to resolve inquiries, troubleshoot issues, and ensure every interaction leaves them feeling supported and valued.
What You’ll Do
- Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional manner
- Assist customers with account questions, billing concerns, and product information
- Troubleshoot basic technical issues and escalate complex matters when needed
- Document interactions accurately in the CRM system
- Collaborate with internal teams to resolve customer issues efficiently
- Uphold WEX’s commitment to delivering outstanding customer experiences
What We’re Looking For
- 1 year of experience in a customer service, call center, or client support role
- Strong communication and active listening skills
- Comfort navigating multiple systems and screens simultaneously
- Self-motivated and able to work independently in a remote environment
- High attention to detail and a problem-solving mindset
- Reliable home internet and a quiet, professional work setting
Preferred Qualifications
- Experience with CRM platforms (e.g., Salesforce, Zendesk)
- Familiarity with fintech, payment solutions, or benefits administration is a plus
- Bilingual English/Spanish is a bonus
Why Join WEX?
- Flexible part-time schedule to fit your life
- Remote-first culture and supportive team environment
- Comprehensive training and ongoing learning opportunities
- Be part of a purpose-driven company shaping the future of commerce
