Sr. Director, Engineering, Field Services Management

About the Team/Role

We are seeking a seasoned Sr. Director of Engineering in the WEX Mobility Engineering organization. This role will lead the engineering team for our Field Services Management (FSM) SaaS product that caters job scheduling, payment acceptance, reporting and analytics, and other SaaS aspects to our trades customers. The FSM team spans across the USA and Brazil. Mobility systems provide SaaS and API solutions to various customers in North America.

How you'll make an impact:
Develop, drive, and execute a long-term vision and strategy for the WEX FSM product.
Own end-to-end product engineering delivery for a vertical SaaS platform, aligning technical strategy with domain-specific customer needs and business outcomes.
Define and implement a comprehensive architectural roadmap for the FSM product, aligning with business objectives and industry best practices.
Foster a culture of innovation, collaboration, empowerment, and continuous learning within the engineering teams.
Continuously challenge the status quo and implement mechanisms to reduce time-to-market using evolving engineering approaches and AI-first development.
Collaborate with other Mobility engineering teams to reuse development practices and components to reduce duplication.
Craft, lead, manage, and grow high-performance engineering leaders and teams. Hire, coach, promote, and retain high performers to achieve WEX goals.
Work closely with product and commercial partners to drive, prioritize, and work backwards from the customer requirements and exceed expected outcomes.
Drive effective monthly, weekly, and quarterly mechanisms to plan, execute, and audit workstreams.
Partner with product and commercial (sales) leads to maintain a well-thought out roadmap, and create clear and inter-dependent OKRs with these partners.
Establish a robust and clear engineering roadmap to maintain clarity and motivation for the engineering team. Maintain career growth plans and provide monthly and quarterly feedback for individuals' continual progress.
Establish measurement of metrics-driven dev productivity across FSM engineering org.
Comfortably present, influence, and communicate to the senior leadership team. Provide regular updates and insights to senior leadership on the challenges and opportunities within the Mobility domain.
Effectively manage up, across, and down with tangible written strategy documents or plans.

Experience you'll bring:

Master's degree in Computer Science or related discipline.
15 years of experience in software engineering with 7 years of engineering management experience managing managers and ICs.
10 years of experience building and launching customer-facing web and mobile systems.
Expertise in rapid development and deployment using cloud computing platforms such as AWS or Azure.
Strong understanding of security and compliance requirements in cloud and data environments.
Excellent leadership, team-building, and dynamic decision-making skills.
Ability to deal with ambiguity and thrive in a fast-paced, dynamic environment.
Excellent verbal and written communication skills.