What are the responsibilities and job description for the Back-Office Transaction Support (BPO) 3 position at WEX, Inc.?
About the Team/Role
The Senior Specialist is required to execute and maintain mastery of all Payment Operations workflows, encompassing all Level 1 and Level 2 duties. Operating with minimal guidance, this role requires the proactive use of advanced financial knowledge to manage daily risk and efficiency. The L3 is accountable for the quality of daily processing and is instrumental in driving procedural improvements and team development.
How you'll make an Impact
Experience you'll bring
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $21.60 - $25.10
The Senior Specialist is required to execute and maintain mastery of all Payment Operations workflows, encompassing all Level 1 and Level 2 duties. Operating with minimal guidance, this role requires the proactive use of advanced financial knowledge to manage daily risk and efficiency. The L3 is accountable for the quality of daily processing and is instrumental in driving procedural improvements and team development.
How you'll make an Impact
- Strong preference for candidates located in Fargo, North Dakota or Edina, Minnesota due to required in-office duties, including package handling.
- Oversee and execute all aspects of daily payment processing, including reviewing, balancing, post-processing, and sending deposits.
- Drive and finalize complex daily balancing and intricate ACH entry/verification procedures.
- Manage all AM/PM pull request tasks and ensure compliance with cut-off times.
- Rigorous Quality Control & Data Integrity:
- Implement and maintain spreadsheets to track key performance indicators, complete reconciliation tasks, and proactively identify and correct errors.
- Lead internal quality control measures to uphold the highest standard of data integrity and processing accuracy.
- Issue Resolution & Partner Support:
- Take ownership of and resolve emergent issues and complex transaction discrepancies escalated from Level 2 or identified through quality review.
- Furnish essential support to external partners and internal stakeholders (e.g., Treasury, Accounting) by managing complex inquiries and reprocessing requests. Process Improvement & Automation
- Instrumental in the identification and IMPLEMENTATION of process enhancements to drive execution efficiency.
- Proactively identify and embrace opportunities to integrate AI and automation technologies to drive scale, reduce reliance on manual processes, and mitigate operational risks.
- Mentorship & Team Development:
- Serve as the primary mentor for Payment Operations Specialist (L1) and Specialist II (L2) team members, providing coaching on complex workflows.
- Contribute to the formal review and finalization of updated procedural documentation for communication to the broader team.
- Basic computer proficiency, including the ability to navigate software applications and use email.
- Ability to perform accurate data entry with strong attention to detail.
- Excellent communication, interpersonal, and organizational skills.
- Ability to follow written and verbal instructions.
- Willingness and ability to learn new software and processes quickly.
- Ability to work effectively in a team environment.
- Must successfully pass a background investigation.
Experience you'll bring
- Strong preference for candidates located in Fargo, North Dakota or Edina, Minnesota due to required in-office duties, including package handling.
- 2 years of experience in payment processing or a similar role.
- Advanced knowledge of RDCPoint and RightNow systems.
- Proactive attitude and a willingness to take initiative.
- Strong understanding of regulatory requirements related to payment processing.
- Proficiency in Google Sheet and/or Microsoft Office and database navigation.
- Experience working in a remote setting
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $21.60 - $25.10
Salary : $22 - $25