Operations Specialist

Operations Specialist Job Summary: An Operations Specialist is responsible for processing/reconciling contributions and plan setup/closing of Flexible Savings Accounts, Health Reimbursement Arrangements and Health Savings Accounts. This role is also responsible for processing enrollment files and assisting with maintaining employer and consumer accounts. Responsibilities: Create, update and maintain employer plans Meet Service Level Agreements for completing setup of Employer plans Review setup of plans with a high degree of accuracy Process plan changes Complete plan year closings Process requests for consumer accounts per forms or internal service requests Process closures of accounts Post contribution checks to accounts Issue distributions and transfer requests per consumer’s direction Review Identify Verification Failures Review submitted documentation for account verification if Health Savings Accounts Remove funds per partner guidelines for past due accounts Work internal service requests for accounts Work through various tasks in OnBase queues Work through tasks in OnBase double check queues Monitor team mailbox Perform research on transactions for partners Review current process for improvement opportunities Work with the Service Teams to develop new procedures Document and train team on new procedures Communicate changes to the various Service Center teams Other duties as assigned Qualifications Computer proficiency required Excellent written, oral, and interpersonal communications skills Ability to work in a fast-paced professional environment Detail oriented with excellent analytical, and investigative skills Benefit experience preferred WEX is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.